Refund Review Specialist

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

At Vuori we are guided by three Core Values: to make great products, be in great relationships, and live extraordinary lives. These values, along with our Investment in Happiness, lead us to creating amazing customer experiences. The Vuori Refund Review Specialist is an integral part of the Customer Experience Loop. As a Vuori Refund Review Specialist, you will research Vuori Shopper’s returns and refunds, escalate any questions and/or concerns to management via e-mail or Teams, all while assuming positive intent of the customer. You will be helping the Customer Service Team when customers have questions or require information about their refund and when new return orders need to be placed. You will work with Management and train back up employees when needed.

What you'll get to do: 

• The primary point of contact at Otay Facility for all refunds and customer escalations
• Desire to do the right thing, all the time
• Research customer order and refund history
• Create new return orders when necessary
• Communicate with customers to seek resolution to refund related issues
• Collaborate with Customer Service Team to resolve customer escalations
• Provide quality feedback to leadership
• Track return metrics to reduce defects and improve processes
• Receiving and processing of returns
• Quality grading and inspection of returned items
• Willingness to take on new projects

Who you are: 

• Ability to self-manage
• Highly Skilled Communicator (orally & written)
• Microsoft Office Suite
• Extremely organized and diligent
• Strong interest in providing a great customer experience
• Bonus points for experience with Kustomer, Shopify, Microsoft Dynamics, Teams, and Warehouse Operating System
• Spanish speaking a huge plus

Our investment in you:

At Vuori, we’re proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The hourly range for this role is $19/hr - $20/hr.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.