Implementation Specialist

WarrCloud is a well-funded, high-growth startup that has pioneered a cutting-edge, machine-learning-enabled SaaS platform to automate warranty claims processing for automotive dealerships and OEMs. If you’re excited about working with an innovative, fast-growing company in the automotive software space, then this is the opportunity for you! We are experiencing rapid growth and are seeking an Implementation Specialist to join our team.

Top Reasons to Work with Us

• Be part of our team that is first to market and the future of warranty claims processing
• 100% Remote opportunity
• Competitive salary + bonus + home office stipend
• Free employee health insurance
• 401K with employer match
• Chance to work with first-of-its-kind AI/ML technology
• Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive

As an Implementation Specialist, you will be reporting to the Implementation Manager. You will be providing entry-level support and will be the first point of contact upon service agreement completion. You must have strong presentation, organizational, and communication skills. You will track, manage, update, and report on projects and be proficient in Jira, Insightly, PandaDocs, and Google Workspace.

What You Will Be Doing

• Serve as the primary point of contact for the client and internal stakeholders
• Manage project timelines, dependencies, and integration points through Jira ticket management system
• Distribute timely project status reports and ensure the timely escalation of issues or potential high-impacing risks
• Coordinate kick-off meetings with dealers to go over the project timelines and expectations
• Gather data and information in a timely manner
• Work with internal teams to provide dynamic customer solutions and Implementation strategies
• Managing the flow of information between the dealer and various WarrCloud internal teams to ensure that all involved have a clear understanding of timelines and responsibilities/expectations
• Construct and communicate status reports for the overall project status to the dealer, managers, and internal teams (weekly team meetings)
• Become fluent in the CRM software and use it daily to review, update, and report on Implementation projects

What You Need for this Position

• BS/BA or an equivalent combination of education and relevant/related work experience
• Demonstrated ability to multi-task and prioritize effectively
• Strong attention to detail
• Self-directed and self-motivated
• Strong knowledge of good customer service practices and project management
• Customer-oriented and service-minded
• Time management and troubleshooting skills
• Ability to communicate both written and orally, to all levels of management
• Ability to identify problems and initiate corrective and preventive action

Nice to Have

• Automotive Dealership experience
• Insightly or other CRM software experience
• Jira or other ticket management system experience
• Google Workspace experience

• As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date
• Free employee health insurance
• Paid Time Off
• 401k with employer match
• Recognize 10 major holidays per year