Senior Program Manager, Commercial Operations

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

You will report to the Director of Global Operations for Ride Hail and be based in San Francisco or Mountain View in California.

You will:

• Analyze data (SQL, dashboards, etc.) to understand factors affecting supply and develop strategies for vehicle availability across markets and times.
• Lead retrospectives of supply dips, identify causes, assign action items, and bring solutions to completion.
• Create and refine plans to reduce the impact of unforeseen events on hailable vehicle supply.
• Collaborate with Supply and Demand teams in each market, set performance targets, and ensure alignment to maximize service levels.
• Define, document, and deliver training for on-call procedures and escalation protocols to ensure swift resolution of supply issues.
• Work directly with senior leaders to lead decision-making for initiatives affecting hailable supply, balancing trade-offs with other goals, and coach partners on supply management best practices.

You have:

• 10+ years of experience interpreting data from multiple sources and obtaining relevant insights to optimize results (i.e: vehicle supply).
• The ability to conduct investigations into supply disruptions, identify causes, and develop solutions.
• 5+ years of project management experience

#LI-Hybrid