Imaging Specialist (Open to hiring at Sr. level)

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

Responsible for daily document scanning activities including scanning prep, document tracking, scan processes, and quality assurance review. Perform daily, weekly, monthly, and annual scanning processes to ensure team production, quality and service level agreements are met. Provide initial quality assurance review of incoming documents and scan processing to ensure accurate storage into document management systems.

Required: 

• Bachelor's degree or applicable work experience
• No experience necessary.
• Basic office administration knowledge.
• Effective verbal and written communication skills.
• Ability to develop and maintain effective relationships in a collaborative environment in order to achieve the goals of the department.
• Self-starter with effective problem solving and organizational abilities.
• Microsoft Office and math skills.
• Ability to perform in a production-based environment; experience working in an environment. with aggressive timelines and accuracy/quality measurements.
• Ability to lift/carry 30-50lbs.
• Ability to stand for extended periods of time.

Preferred:

• Bachelor's degree.
• Kodak high speed scanner and Capture Pro software experience.

a. Provide document processing to include document specific tracking and quality assurance processes for all incoming documents and scanning requests for various business areas, including: Legal, HR, Operations, Finance, and Sales.

b. Provide mail to scan processing support for incoming mail to meet service level agreements with business areas that require quick access to incoming mail to begin their processes.

c. Provide high priority and special handling request support to internal stakeholders to meet business and project requirements and timeframes.

d. Provide initial quality assurance support and work directly with internal stakeholders on ensuring accurate preparation and processing of documents and reporting.

e. Ensure completion and accuracy of the document logging and tracking process and work directly with stakeholders for corrections.

f. Provide performance and statistical data to support creation of required quality and production management reports.

g. Maintain positive working relationships with all business stakeholders; ability to communicate with all levels of leadership and decision makers.

h. Other duties as assigned.

Office-based: The nature of the job duties for this position will require you to be in the office 100% of the time. Your presence in-office is critical to effectively perform the responsibilities of the role. Occasional remote work may be permitted based on workload and/or other ad-hoc situations that support it, with manager approval.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".