Intake Coordinator

Intake Coordinator

Day Shift 7:00 AM - 3:30 PM

Benefits:

• 401K
• Health Insurance
• Dental and Vision Insurance
• Heath Savings Account
• Paid Time Off
• Employee Assistance Program
• Employee Discount Program
• Tuition Reimbursement
• Company Paid Life
• Short and Long Term Disability

Job Summary:

The Intake Coordinator is responsible for reviewing patient referrals sent from neighboring healthcare facilities to assess their need for psychiatric inpatient level of care, as well as consideration for admission to Westborough Behavioral Healthcare Hospital (WBHH). They assist in admitting patients based on Admission Criteria and Medical Necessity, and referring out to community resources if necessary.

Job Duties:

• To handle all patient referrals for services, schedules assessments, and/or refer patients to appropriate community resources.
• Complete level of care assessments for clients seeking inpatient and outpatient mental health services.
• Complete pre-certification with insurance companies to authorize patients' hospitalization.
• Work with nursing, medical, and other disciplines to coordinate care for patients.
• Directly monitor and assist patients, working under the direction of clinical, nursing and medical staff including areas of daily living and activities.
• Lead and accompany patients to and from activities, examinations and treatments as assigned.
• Under the direction of professional staff; redirect or restrain patients using Crisis Prevention Institute (CPI) techniques in order to prevent injury to themselves or others.

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

We are conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7.

Education

High School Diploma or GED Required

Bachelors degree preferred.

Experience

Experience in a behavioral healthcare hospital setting required. The ability to assess healthcare information and be involved with crisis intervention.

Required Licenses

CPR

Crisis Prevention Intervention (CPI) Certification