Account Services Rep I - job 1 of 3

$16 / hour plus incentives and shift differentials - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

This is a remote position after 1 week of training.

Westgate Resorts is seeking an Account Services Rep I who will be responsible for all activity on accounts to maintain the best possible portfolio performance and customer service. With our flexible work-from-home schedule, it is possible to have work-life balance and supportive leadership directly available to you!

Our compensation package includes an hourly rate of $16.50/hour. Our generous Incentive structure is based on goal performance and has earning potential of up to $500-$700 a month. We also offer shift differential pay, which is 15% Monday-Thursday after 5:00 PM, and 20% on Saturdays. 

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

As a Collections Agent Bilingual you will:

• Handle inbound/outbound telephone calls with owners to collect all past due payments and down payments, while providing stellar customer service
• Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptly
• Provide accurate information to owners regarding their accounts during every communication
• Problem solve and swiftly resolve owner inquiries, as needed
• Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during difficult calls

Training Schedule: All Paid Training!

Week 1, Fully On-Site:                                    Monday - Friday 8:00 AM - 5:00 PM
Week 2, Fully Remote:                                    Monday - Friday 8:00 AM - 5:00 PM

Call Center Hours of Operation

Monday - Thursday 08:00 AM - 9:00 PM 
Friday - Saturday 8:00 AM - 5:00 PM 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Customer Service Representative experience preferred
• Call Center experience preferred
• Bilingual Spanish Required
• Must have a dedicated homework space that is free from distractions and interruptions
• Must have a stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you to have a stable connection to your Internet Service Provider with a reliable and consistent network (minimum internet download of 100 Mbps and 10 Mbps upload speed. 

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.