Telesales Sales Manager

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there

The Telesales Sales Manager will oversee and manage designated sales team members’ sales production and overall job expectations.

Essential Duties and Responsibilities:

• Responsible for managing designated sales team members through motivation, proper guidance, sharing of effective sales techniques, making sure team members are updated on, and follow company and department policies, as well as sales engagement Standard Operating Procedures in the department.
• Responsible for creating opportunities to sell more Westgate Timeshare inventory.
• Responsible for taking over challenging sales negotiations to close sales.
• Responsible for taking over sales-related and all other owner-related escalations and assisting with a resolution that meets the owner’s exceptions as required by the company.
• Responsible for issuing inventory to sales team members to present purchase offers to owners and prospective buyers.
• Responsible for securing the appropriate Business Exception approval before approving sales proposals and proposal verifications.
• Responsible for reviewing sales proposals to ensure accuracy, and compliance with Company Business Rules before approving proposals for Email/Voice Verifications.
• Responsible for compiling all sales-related materials in the appropriate secured folders, and then submitting sales to the department’s contract compliance team for processing.
• Responsible for aiding the various interlocking support teams (Closing officers, P2G, Reservations Team, Resort Team for Safe housing purposes, etc.) post-sale to ensure continuity of great owner experience during and after purchasing.

Education and/or Experience:

• Real Estate License, with at least one year certificate from college or technical school; or three to six months related experience and/or training or equivalent combination of education and experience.
• At least 1 year of sales experience in the Telesales Department with exceptional sales performance record.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.