Axon - Implementation Specialist

Category: Customer Service/Support

Position Level: Associate

Employee Type: Sub-Contractor

Overview

Make an impact on the public safety of New York City, join a growing team as an Implementation Specialist, an ideal role for new college graduates seeking opportunity for growth and advancement.

The Candidate will be responsible for the preparation, deployment and support of Axon Body Worn Camera devices, requiring consistency, attention to detail, and strict adherence to a fast-paced delivery schedule. This position is customer facing and located within the client’s facilities. The Candidate will be expected to directly communicate with law enforcement end users to provide customer support, including training and troubleshooting. 

Compensation

·       ~$70K starting ($35.00 hourly, 1099)

·       Opportunities for future full-time employment at Axon with full benefits

Responsibilities

·       On-time arrival at primary and remote client facilities

·       Unpacking and cleanup of various equipment

·       Preparation, configuration and documentation of deployed Body Worn Camera devices

·       Directly interact with law enforcement end users to provide support and training

·       Travel to remote client locations to assist in hardware deployments and upgrades

·       Troubleshooting, review, and documentation of devices with reported issues

·       Support police department Helpdesk

Prerequisites

·       Must pass a Criminal Justice Information Services (CJIS) background check

·       Ability to commute to lower Manhattan daily, Monday-Friday 8-6

·       Ability to lift and move boxes up to 40lbs throughout the shift

Required Skills

·       Strong communications and interpersonal skills

·       Strong competency with MS Excel

·       Knowledge of basic network architecture, devices and protocols

·       Ability to learn how to use new software and devices quickly

·       Ability to follow detailed procedures accurately and consistently

·       Ability to troubleshoot technical issues

·       Comfortable using hand tools

Preferred Skills

·       Advanced MS Excel knowledge (Pivot Tables, Macros, Data visualization)

·       Ability to operate hand trucks and/or pallet jacks

Required Experience

·       High School Diploma

·       No previous professional experience is required

Preferred Experience

·       Bachelor’s degree

·       Customer-facing work (tech support, retail, or sales)

·       Professional experience with troubleshooting technical issues

·       Experience installing or managing networked devices

·       Military or law enforcement

• Full benefits package after contract period is over and conversion to W2 Axon employment is complete.