Virtual Revenue Cycle Management (RCM) Manager

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care.

Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In order to make this mission a reality, we built a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises.

Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock  crisis coverage, while working to connect patients to the most appropriate next level of care.

• As the RCM Manager, you will be responsible for overseeing and managing the entire medical billing process for Willow Behavioral Health. This role involves leading a team of billing professionals, ensuring accurate and timely submission of claims, optimizing revenue cycle management, and maintaining compliance with relevant healthcare regulations.

• Billing Operations Management: Oversee the daily operations of the medical billing department. Manage and lead a team of billing specialists, providing guidance and support as needed. Implement and maintain effective billing processes to ensure accuracy and efficiency.
• Revenue Cycle Optimization: Develop and implement strategies to optimize the revenue cycle, from patient registration to claim submission and payment posting. Identify and address areas of improvement to maximize reimbursement and minimize billing errors.
• Claims Processing: Ensure accurate and timely submission of medical claims to insurance companies and government payers. Monitor claim denials, work on resolution, and appeal denied claims as necessary.
• Compliance: Stay current with changes in healthcare regulations and billing guidelines. Implement and enforce policies and procedures to ensure compliance with all relevant laws and regulations.
• Reporting and Analysis: Generate regular reports on key billing metrics, analyze trends, and provide recommendations for improvement. Collaborate with finance and executive teams to communicate financial performance related to billing activities.
• Team Development: Recruit, train, and mentor billing staff to ensure a high level of competency and professionalism. Conduct performance evaluations and provide ongoing feedback to foster professional growth.

• Bachelor's degree in Healthcare Administration, Business, or related field.
• Minimum of 3 years of experience in medical billing, with a focus on behavioral health services.
• In-depth knowledge of healthcare billing processes, coding, and reimbursement methodologies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in the use of billing software and electronic health record (EHR) systems

• Safety above all else. We operate in a space with life and death repercussions, and every member of our team takes that responsibility seriously. We all look for and call out patient safety concerns.
• Maximize measurable impact. We put our patients first. We are tenacious about doing good, and we have the outcomes to prove it. Our work is guided by measurable hypotheses that we test and re-evaluate. 
• Build inclusively and equitably. We are committed to decreasing the systemic inequalities in healthcare and to building an organization where a diverse group of patients and employees can thrive. We seek to understand and learn from differences rather than minimize them. 
• Stakes determine speed. Where the stakes are low, we optimize for quick learnings and progress. Where the stakes are higher, we are more thoughtful and methodical. Where safety is a concern, we optimize for zero errors. 
• Constellations, not stars. We believe a well functioning team is worth much more than a collection of individuals, and we invest in bringing out the best in each other. We are kind, loyal, and direct.
• Honor commitments; honor yourself. We do our best work when we are fulfilled, our core needs are met, and there is joy along the way. We are clear about what we can and can’t do so that we can honor our commitments and fulfill them excellently. 
• Empowerment and empathy. Wherever possible, we empower others rather than decide for them. When we make decisions that affect others, we seek their perspective and minimize harm done.

Please submit your resume and a cover letter detailing your relevant experience and how you have contributed to the success of optimizing revenue cycle management. Include examples of process improvement initiatives you have led in medical billing and claims processing.

Note: This job description is a general outline of the responsibilities and qualifications required for the role and is not exhaustive. The responsibilities and duties may be adjusted based on the needs of the clinic.

Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Our Interview Process: Complete the application. First interview with the hiring manager. Second round of interviews with the team. Take home / skill assessment with the hiring manager. Reference check. Offer. Background check 

Physical Demands: Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.