IT Support Specialist (Boston HQ: On-Site)

WinnCompanies is looking for an on-site IT Support Specialist to join our Boston Corporate Office. You will play a crucial role in ensuring the smooth operation of IT systems and services.  Reporting directly to the Manager of IT Support Services, you will be responsible for on-going support of companywide networks, systems, and IT assets.

This role requires a solid understanding of Network/Systems administration, and the ability to troubleshoot and resolve technical issues. Additionally, this role requires experience supporting an end user community that is dependent on the computing/networking equipment provided to them. 

This opportunity offers a salary range of $77,221.65 - $86,874.36, depending on experience. This is an on-site position which work schedule consists of Monday through Friday.

• Diagnose, research, and resolve end-user issues in-person and remotely in a timely manner through established procedure and troubleshooting; escalate as necessary.
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incidents through resolution.
• Act as an escalation point for requests not handled by first-level helpdesk support.
• Provide guidance and explain policies and procedures to end-users.
• Train end-users on new devices and technologies.
• Evaluate and address reported phishing emails; provide end-user guidance as necessary.
• Participate in the maintenance, implementation, and troubleshooting for software, hardware, and servers.
• Provide network connectivity monitoring and performance troubleshooting assistance.
• Assist in maintaining accurate hardware and software inventory.
• Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training aids are current.
• Assist with preventative maintenance within specified guidelines and procedures.
• Participate in review and evaluation of new hardware and software products.
• Support and administration of identity management services including Active Directory, Entra ID, Okta SSO, Okta MFA.
• Provide audio/video support for Microsoft Teams Rooms technology.
• Assist in department reporting, data maintenance, systems updates, and other tasks as required.
• Collaborate with other IT team members and stakeholders to plan and execute IT projects and company business initiatives related to technology.

• Minimum 3-5 years’ experience in IT troubleshooting support role. 
• Proficient experience troubleshooting hardware, software, and network issues in-person and remotely. 
• Proficient with Windows 10/11 and the latest Microsoft Office Suite. 
• Proficient in common administrative tasks in Active Directory. 
• Experience with basic and advanced administrative tasks in Microsoft 365. 
• Working technical knowledge of current Internet protocols, including DHCP, DNS, LAN/WAN, HTTPS, SFTP. 
• Strong customer service orientation. 
• Excellent verbal and written communication skills. 
• Ability to communicate ideas in both technical and user-friendly language. 
• Highly self-motivated and directed, with keen attention to detail. 
• Able to prioritize and execute tasks effectively. 

• Associates degree in related field or equivalent work experience.
• Certifications such as CompTIA Network+, MCAAA, CompTIA Security+, Coding, Cisco CCNA, or Microsoft Certified: Azure Administrator Associate.
• Experience with Programming and Development.

#LI-BB1

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Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.