Merchant Services Associate

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

As we are growing rapidly, we are recruiting a Merchant Services Associate to support our restaurant and retail partners and ensure the best possible partnership along their journey with Wolt. You will act as a key communicator between our operations team and partners in order to ensure optimal success. As well as defining and shaping our partner support to take it to new heights. The role is based in Zagreb.

What you’ll be doing

• Building relationships with our restaurant and retail partners by training them on using our systems and keeping them up to speed on any updates.
• Supporting restaurant and retail partners with potential issues and questions about Wolt app and system via email and phone.
• Ensuring our portfolio of restaurant and retail venues reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Responsible for developing our restaurant and retail partners and growing their business through the use of performance metrics.
• Responsible for ensuring that the platform is always up to date with text and visuals that accurately reflect the Wolt brand.
• Helping our restaurant and retail teams in any other urgent cases.
• Sharing best practices amongst the restaurant and retail teams.

• Excellent interpersonal skills - you will be working with a lot of different people and restaurant & retail partners. 
• Experience in customer support, account management, or administration is a plus.
• Structured, detailed, and service-oriented.
• Self-starter and a passion for food.
• Fluency in Croatian and ability to work in English

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

🧑‍💻 Independent work in a dynamic, international team

🥗 Lunch benefit

🚌 Commute benefit

🏋️ Discounted gym memberships through PassSport program

💙 Employee Assistance Programme - therapy and wellbeing

% Discount on your Wolt orders

👶 Enhanced Parental leave

🏡 At least one day work from home per week

If you have any further questions about the position before applying, you can turn to:

Kristina Nikolic, Talent Acquisition Partner - [email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English! 

#LI-AK8