CSR with Data Entry & Excel Expertise - Bilingual (English/Korean)

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

The CSR will be responsible for handling customer interactions, managing data entry tasks, and utilizing Excel for data tracking and reporting. This role requires strong customer service skills, accuracy in data processing, and proficiency in Excel formulas to support daily operations efficiently.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat in both English and Korean.
• Perform accurate data entry and maintain organized customer records.
• Utilize Microsoft Excel formulas (e.g., VLOOKUP, IF statements, pivot tables, conditional formatting) for data analysis and reporting.
• Process customer inquiries, complaints, and service requests professionally and efficiently.
• Build and maintain strong customer relationships through effective communication and problem-solving.
• Collaborate with internal teams to ensure smooth operations and timely issue resolution.
• Identify customer needs and recommend appropriate solutions.
• Assist with administrative tasks and document processing.

Pay: $25 to $30/ hr

• Bilingual in Korean and English (both verbal and written communication).
• Proficiency in Microsoft Excel, including knowledge of Excel formulas, pivot tables, and data analysis tools.
• Experience in data entry and customer service is highly preferred.
• Strong problem-solving and customer relations skills with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***