Technology Consultant (Logistics Management Application)

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

System Administration and Technical Support:

• Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
• Manage user accounts, permissions, and profiles while addressing technical issues promptly.
• Maintain and update dashboards for accurate and actionable data visualization.
• Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.

Carrier Support:

• Communicate with Logistics Carrier to identify the issue and troubleshoot

Data Integration:

• Ensure the data is integrated accurately between all relevant systems (Samsung Internal, 3rd Party Solutions…)

Business Analysis:

• Collaborate with stakeholders to identify business needs and translate them into system requirements.
• Conduct thorough analyses of existing processes, recommending best practices
• Facilitate master data management and governance, ensuring data integrity and accuracy.

User Support and Training:

• Train new users on system tools, protocols, and best practices to ensure seamless adoption.
• Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
• Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.

Strategic Contributions:

• Develop comprehensive reports and dashboards to support decision-making processes.
• Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
• Partner with cross-functional teams to deliver scalable and sustainable solutions.

• Required Logistics Business Support Experience (+5 years)
• Required Logistics Management Application (+5 years, Dispatch Track is huge +)
• Proven experience in business analysis, system administration, or related technical support roles. (+5 years)
• Prefer to Korean Speaking as an 2nd Language
• Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
• Excellent communication, collaboration, and training skills.
• Familiarity with data monitoring tools and survey platforms is a plus.
• Strong project management and prioritization abilities.

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***