Community Manager

 About the Opportunity 

At Workbox, we go beyond coworking—we provide an ecosystem where ambition is accelerated, connections are cultivated, and businesses thrive. As a Community Manager, you are the leader of your location and the driver of the full member and space experience. You own everything that happens in your space—from building community and ensuring top-tier hospitality to overseeing day-to-day operations. You are the face of Workbox, responsible for creating an environment where businesses grow, relationships are built, and members feel at home. 

You will manage and mentor a Community Associate, delegating tasks while taking full ownership of outcomes. You’ll work closely with internal teams and leadership to ensure the space operates efficiently and members are happy. 

Your Role & Responsibilities 

Member Experience & Community Engagement 

• Be the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional. 

• Build meaningful relationships with members, understanding their businesses, goals, and how Workbox can support their success. 

• Curate networking and collaboration opportunities through introductions, events, and tailored support. 

• Own all aspects of member experience, from onboarding to daily engagement and ongoing retention. 

• Plan, lead, and execute impactful programming and events that bring value and vibrancy to your community. 

• Resolve member concerns quickly and empathetically, delivering a white-glove level of service. 

• Champion Workbox's culture by celebrating milestones, sharing wins, and fostering a supportive environment. 

Front Desk, Operations & Facility Upkeep 

• Oversee and manage all daily operations and front desk procedures to ensure a professional, seamless experience. 

• Lead workspace tours, visitor check-ins, and prospect engagement, upholding Workbox standards at every touchpoint. 

• Manage logistics such as mail distribution, supply ordering, inventory, and workspace organization. 

• Coordinate all member move-ins and move-outs, ensuring they are smooth, efficient, and welcoming. 

• Troubleshoot and maintain in-space amenities such as coffee equipment, AV systems, and tech platforms. 

• Partner with the operations team on maintenance needs and proactively escalate facility concerns. 

• Ensure daily cleanliness and upkeep of the entire space, delegating and assisting with tasks such as: 

• Floor checks and supply restocks 

• Sweeping, mopping, and general tidying in kitchens, bathrooms, and common areas 

• Trash removal and proper waste management 

• Kitchen cleaning and restocking 

• Routine bathroom upkeep and reporting maintenance issues 

Service, Hospitality & Workbox Standards 

• Anticipate member needs and proactively deliver thoughtful, high-touch service. 

• Lead by example to ensure a polished, professional, and fully functional environment throughout the day. 

• Maintain high standards of hospitality, ensuring all shared spaces are welcoming and brand-aligned. 

• Embody the Workbox ethos of authentic relationships, meaningful support, and community-first care. 

• Act as a brand ambassador within your space, upholding and elevating the Workbox experience daily. 

Growth & Business Impact 

• Encourage and support member engagement with Workbox resources, programming, and partnerships. 

• Identify opportunities for member growth, expansion, and retention strategies. 

• Collaborate with internal teams to support sales, marketing, and partnership efforts when needed. 

• Use feedback and data to continuously refine the member experience and contribute ideas for broader community initiatives. 

• Empower your Community Associate to support business goals by providing training, direction, and mentorship. 

About You 

We’re looking for a passionate, proactive leader who thrives in a high-energy, people-focused environment. If you’re someone who loves building community, leading operations, and helping others succeed, you’ll thrive in this role. 

Qualifications & Attributes 

• 2–4 years of experience in community management, hospitality, coworking, or customer service. 

• Experience leading a team or managing operations in a dynamic environment. 

• Excellent interpersonal skills and the ability to build strong, lasting relationships. 

• Highly organized with strong time management and multitasking abilities. 

• Comfortable with light cleaning tasks and maintaining a polished, professional space. 
• Passion for entrepreneurship, business growth, and inclusive community building. 
• Proficient with workspace tools (e.g., CRMs, booking systems, communication platforms). 
• A self-starter with a positive attitude, strong ownership, and a collaborative mindset. 

Benefits

• Health care: including vision, dental and life insurance 

• FSA, HSA, and Commuter Benefits 

• Retirement Plan (401K) 

• Unlimited Paid Time Off 

• Training & Development