Member Experience Coordinator

Workbox is a national workspace operator and platform for professionals to connect both in person and virtually. In addition to office space, we offer connection to investors, professional specialists, and high growth businesses across all of our locations. Our differentiation has contributed to us being one of the fastest growing operators in the country.

We are seeking a Full-Time Member Experience Coordinator to play a pivotal role in fostering engagement, driving retention, and strengthening community connections across our locations. Reporting directly to the CXO, this high-impact role will design, implement, and evaluate programs that enhance the member experience.

Ideal candidates will have 5+ years of experience in program coordination, community engagement, or event planning within coworking, accelerators, or startup ecosystems. A strong background in developing business-focused programming and managing professional networks is preferred.

KEY JOB DUTIES: 

Community Engagement & Support

• Be the go-to person for member insights, feedback, and needs.
• Partner with Community Managers and Executive Team to create relevant programming.
• Build relationships with entrepreneurs, investors, and business leaders as well as internal stakeholders
• Oversee mentorship and advisory programs that deliver real value

Program Development & Operations

• Design and execute high-impact workshops, networking events, and engagement initiatives.
• Use a data-driven approach to iterate and manage member industry profiles, ensuring programming aligns with their evolving business needs.
• Own logistics—scheduling, partnerships, branding, and seamless execution.
• Ensure a consistent, inviting and valuable experience across all locations.
• Provide key support to the CXO, tracking initiatives and reporting results.

Retention & Satisfaction

• Analyze feedback and track key metrics to improve retention and engagement.
• Develop targeted initiatives based on data insights.
• Implement recognition programs to celebrate member and employee milestones.

REQUIRED QUALIFICATIONS 

• 5+ years of experience in program coordination, community engagement, or event planning, ideally within coworking, hospitality, or a membership-based organization.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, entrepreneurial environment.

PREFERRED QUALIFICATIONS  

• Experience working with startups, incubators, or accelerators.
• Knowledge of the coworking sector.
• Thrives in a dynamic role requiring both strategic thinking and hands-on execution. 

• Health care: including vision, dental and life insurance
• FSA, HSA and Commuter Benefits  
• 401(k) plan 
• Unlimited DTO