IT Technician

Technical Responsibilities

• Maintain and support day-to-day IT issues for all users, including hardware and software support.
• Consult with IT Management and IT Consultants to maintain and improve the firm's onsite infrastructure, including workstations, servers, and networks.
• Provide ongoing technical support and resolve issues in a timely manner.
• Monitor and report on system performance metrics.
• Maintain, track, and update computer software and hardware as required.
• Training end-users on hardware functionality, connectivity, and A/E software programs.

Administrative Responsibilities

• Maintain IT inventory spreadsheets of all equipment, leases, and users.
• Maintain IT Budget and projections for the office
• Maintain and assess system security.
• Maintain knowledge of industry advancements and IT, Architecture, and Design trends.

Experience Requirements

• A Bachelor's Degree in Computer Science, Information Technology, or similar.
• 2-5 years of experience in IT Support, working with workstations, network-attached devices, and servers (Primarily Windows, Mac, Firewalls, and Printers), ideally in the design and/or engineering industry.
• Great communication skills.

Technical Requirements

• General knowledge of all networking protocols and standard practices.
• Advanced knowledge of MS365 Suite of products, including administration and troubleshooting
• Experience with Windows Azure AD environments is required.
• Experience with Revit, AutoCAD, Rhino, V-Ray, and Solidworks software is a huge plus
• Experience with Cisco Meraki firewall and switch management a plus.
• Experience working with Ninja RMM is a plus.
• Experience with Helpdesk is a plus.

Salary/Benefits

Workshop/APD offers a competitive salary and a comprehensive benefits package that includes medical, vision, profit sharing 401(k) plan, short- and long-term disability, commuter benefits, IDP mentorship and ARE/AXP reimbursement, discretionary bonus, and personal time off (vacation, sick, holidays, and personal days). In addition, WAPD offers a comprehensive health and wellness program including discounts, education, prevention training, health coaching, and fitness classes, as well as in-office perks, including an employee lounge and rooftop, outdoor patio for lunches, bi-weekly happy hours, and office supplied food and beverages. Salary is commensurate with experience and available upon request.