Social Adjustment Services Case Specialist - 2024971

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief seeks a Social Adjustment Services Case Specialist. World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission as we partner with churches and the local community. This position will serve the RSS Social Adjustment Services Program in helping clients obtain self-sufficiency and social integration through applying for and receiving services for which client is eligible.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Complete intake/enrollment for eligible clients
• Assess client needs upon enrollment and create a plan for the client to reach self-sufficiency and social integration
• Assist clients in developing life skills and navigating American systems
• Enter client and service information in the ClientTrack database weekly
• Prepare and maintain detailed case files
• Maintain detailed and accurate case notes for all client interaction
• Provide transportation to initial doctor appointments, benefit interviews, and trainings for clients as needed
• Assist clients in scheduling transportation benefits as provided by RMA and Medicaid
• Provide interpretation for SAS related services as needed by using the interpreters contracted with World Relief or using the telephonic system as a last resort
• Assist clients with application forms for assistance, such as government housing and Food Stamp/Medicaid
• Follow up with Food Stamp/Medicaid office and SSA regarding client’s application until decision is made
• Equip clients to conduct independent services
• Refer clients to other programs and services as needed
• Evaluate and monitor quality of data entry by other agency staff to ensure data integrity for program requirements.
• Maintain regular communication with clients through client home visits, phone calls and office visits 
• Monitor files to ensure all required documents are included and files are in compliance with RSS SAS Program Guidelines  

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Proficient in Microsoft Office applications  
• Fluency in an additional language such as Spanish, Arabic, Farsi, Dari, Pashto, Haitian Creole, Swahili and Pashto is preferred  
• Valid Driver's License
• Cross-cultural experience strongly preferred
• Attention to detail, team player, collaboration
• Previous experience as a Case Manager

• Ability to manage multiple demands and deadlines with flexibility
• Ability to maintain records and reports
• Detail-oriented and organized
• Demonstrates initiative, flexibility, and responsibility Ability to communicate clearly, both orally and in writing
• Effectively manage stressful or crisis situations
• Ability to speak a second language would be beneficial, but is not required
• Competent in the use of Microsoft Office

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.