IT Asset & Incident Management Lead

About Woven by Toyota

Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformation. Through our AD/ADAS technology, our automotive software development platform Arene OS, our mobility test course Toyota Woven City, and Toyota’s growth fund, Woven Capital, we are pioneering the movement of people, goods, information, and energy, weaving a future of enhanced safety, connectivity and well-being for all.

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TEAM

This team ensures hardware security and compliance for thousands of IT Hardware devices, while also engaging with incident management processes to improve standard incident and major incident practices.

Our IT Asset and Incident Management covers all aspects of  our IT environment in collaboration with all IT Operations Support teams.  This dual role joins the IT Operations leadership team reporting locally to the Japan IT Operations Support manager.  

WHO ARE WE LOOKING FOR?

You are passionate about building process improvements that are metric-driven.  Your solutions not only solve  for compliance and security requirements, but also create operational efficiencies and ultimately result in better customer experience.  You drive hardware and process standardization and enjoy keeping current with new hardware technologies.  Your experience with IT Support gives you an understanding of how various technologies are related which helps with troubleshooting and prioritization during  incident management.

RESPONSIBILITIES

Hardware Asset Management Responsibilities

・Oversee daily operations of hardware provisioning and endpoint support teams

　　　・Ensure standardization of full  lifecycle of IT hardware assets

　　　・Maintain accurate inventory records ensuring compliance with policies

・Analyze and report on hardware usage metrics to identify process and cost efficiencies 

・Prepare Hardware related budget costs, follow spend status, and improve forecasting

・Provide hands-on support and advice as senior technician for advanced troubleshooting

・Build and communicate standards and processes

・Drive Hardware-related projects

Incident Management Responsibilities

・Use a metric-driven approach to monitor incident trends,  provide insights to improve support

・Lead the Major Incident processes to ensure timely resolution and future avoidance

　　　・Establish Major Incident response team and coordinate all teams are  engaged throughout each major incident

・Ensure proper Incident related communications are maintained

・Lead post-incident reviews for root cause analysis and preventive measures.

・Maintain Incident Management documentation

・Foster a culture of continuous improvement with goal of avoiding Incidents

General Responsibilities

・Oversee delivery of Endpoint Services and Hardware provisioning

・Collaborate across teams to adopt asset management and incident management  strategies

・Prepare and present Asset and Incident related metrics.

・Provide training and support to staff on asset management tools and incident processes.

・Drive SLA targets with constant improvements

・Develop automations to improve efficiencies

・Provide onsite support in compliance within 3 days a week onsite  hybrid work policy

• 3+ years experience in hardware asset management, IT operations, Data analysis in an enterprise environment
• 3+ years experience as hands-on lead of technical support team
• Support experience with: Windows, MacOS, Linux, iOS, various IT hardware components, virtual platforms, workstations, laptops, and peripherals
• Experience with incident management and major incident response and recovery
• Business level written and spoken Japanese and written English ability

• Experience leading meetings, preparing and delivering engaging presentations
• Understanding of networking principles and how hardware assets integrate within IT infrastructure.
• Proficiency in asset management software (e.g., ServiceNow, SCCM)
• Strong understanding of inventory tracking and Configuration management processes (CMDB, Asset Database)
• Secondary Degree or Certificate related Computer Science or Data management ideal, but not required

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Important Points

・All interviews will be arranged via Google Meet, unless otherwise stated.

・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.

・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER

・Competitive Salary - Based on experience

・Work Hours - Flexible working time

・Paid Holiday - 20 days per year (prorated)

・Sick Leave - 6 days per year (prorated)

・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company

・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance

・Housing Allowance

・Retirement Benefits

・Rental Cars Support

・In-house Training Program (software study/language study)

Our Commitment

・We are an equal opportunity employer and value diversity.

・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.