Senior Manager, Internal Communications (12 month contract)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

This role is responsible for the planning and delivery of  internal communications programs in support of PX (people) initiatives. You will serve as an advisor to the CHRO, PXLT and other senior stakeholders, and work to create engaging communications across various channels to effectively reach our diverse workforce around the world. 

A natural storyteller, you will use your outstanding writing skills to develop clear, compelling content and measure the success of your communications programs. You will also contribute to and execute on change management communications plans and build world class communications tools and plans to drive business outcomes.

• Reporting to the GM, Internal Communications, you will:
• Lead global internal communications programs  
• Develop and execute communication programs and plans in support of global functions, organizational change, strategic initiatives and company-wide programs
• Work closely with executive and senior stakeholders to advise, coach and influence for quality communication outcomes
• Develop, nurture and manage communication channels 
• Develop and deliver clear and consistent internal communications, including high quality written materials and rich multimedia
• Seek to deeply understand the needs and desires of your key stakeholders and audiences
• Work closely and in alignment with the Global Communications team to ensure synergy between internal and external messaging, regional communications, etc.
• Consistently research and apply global internal communication approaches and best practices
• Work seamlessly with in person and remote teams across borders and time zones

• BA/BS in Communications, Journalism, Public Relations or similar
• 6+ years of experience in internal communication, change management/issues management or journalism
• Experience managing and creating content for multiple employee communication channels
• Experience in communications measurement
• Experience working in a global, matrixed environment
• Experience in HR/people/benefits communication preferred
• Excellent business communication skills (written and verbal)
• Outstanding interpersonal skills; Ability to deconstruct business problems with partners and influence outcomes
• Ability to listen to others and engender support and action
• Ability to prioritize and project manage complex projects and communication priorities
• Great attention to detail and ability to edit for grammar, style and brevity
• Self motivated with proven ability to proactively surfaces challenges and suggest solutions to resolve
• Demonstrates agility in responding timely to evolving stakeholder and business needs

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.