Workday Support Specialist (Hybrid in India)

YouGov is seeking an experienced and enthusiastic Workday Support Specialist to join our HR team and support our digital transformation initiatives. As a vital member of our team, you will play a key role in supporting the implementation and ongoing maintenance of our Workday HR system.

With a Go Live date planned for mid-2025, you will enter the project at a critical juncture. Be prepared to dive into a demanding environment where you will actively participate in testing, reviewing configurations, training, data analysis, reporting, and building strong relationships with stakeholders. Your proactivity, clear communication, and adaptability will be essential for ensuring the success of the go-live process.

Additionally, the Workday Support Specialist position is crucial role for YouGov, this role will utilize the Workday human capital management (HCM) system, and you will be responsible for configuring, maintaining, and supporting the platform to align with YouGov's specific needs. The role holder will effectively manage the Workday system to streamline HR processes, enhance data accuracy, and improve the overall employee experience.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• System Configuration: Tailoring Workday to align with YouGov’s HR policies, processes, and reporting needs.
• Data Management: Ensuring the accuracy, integrity, and security of data within the Workday system.
• Security Management: Implementing and maintaining measures to safeguard employee information.
• Reporting and Analytics: Creating and maintaining reports that offer insights into HR metrics and trends.
• Integration Management: Connecting Workday with other systems, including payroll, benefits, and time and attendance.
• Change Management: Overseeing changes to the Workday system, including testing, implementation, and communication.
• User Support: Assisting employees and managers in navigating and using Workday effectively.
• Vendor Management: Managing relationships with third-party vendors that provide Workday support.

These are the essentials you’ll need to get an interview:

• Reporting and Analytics: Proficiency in Workday's reporting tools, including creating custom reports and dashboards.
• Business Process Configuration: Knowledge of how to set up and manage business processes within Workday, including approvals and workflows.
• Security Administration: Understanding of Workday's security model, including user roles, permissions, and data access.
• Integration Skills: Familiarity with Workday integration tools (e.g., Workday Studio, Enterprise Interface Builder) and basic understanding of integration concepts.
• Data Management: Skills in data import/export processes and managing data integrity within Workday.
• Workday Expertise: Comprehensive Understanding of Workday's core modules (e.g., HCM, Payroll, Time Tracking, Recruitment, Advanced Comp and Performance management) and their configuration.
• Analytical Skills: Proficient in analyzing data and identifying trends.
• Problem-Solving: Strong skills in problem-solving and troubleshooting.
• Communication: Exceptional verbal and written communication abilities.
• Basic HR Knowledge: A solid understanding of HR processes and best practices to effectively support end-users.
• User Support Skills: Effective communication skills to assist users and provide training as needed.
• Diligence: Sharp focus on detail to ensure data accuracy

It would be great if you had these to, but we’ll support you if you don’t:

• Minimum of 2 years of experience with Workday in a post-go-live environment.
• Workday certification (Desirable).
• Ability to perform effectively under pressure.
• Strong understanding of HR functions and business processes.
• Advanced proficiency in Excel.