IT Support Technician

Are you a tech-savvy problem solver who loves helping people? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

Part of the Palatinate Group, Your Golf Travel is the World's largest golf travel business, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 200 with offices in London, Brighton, St Andrews, Killarney and Alpharetta, GA. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and further our position as the world’s leading golf travel company.

The Role

We’re on the lookout for a Support Technician to join our in-house IT & Tech team. In this role, you’ll be the go-to person for IT support across the organisation, ensuring our internal and external customers get the best out of our systems. From troubleshooting and maintaining software to keeping security tight, you’ll play a key part in keeping everything running smoothly.

 What You’ll Be Doing:
 

• Serving as the first point of contact for IT support – solving issues and keeping things running seamlessly.
• Installing, configuring, and maintaining software and hardware across our computer and network systems.
• Diagnosing and troubleshooting software and hardware issues.
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation
• Professional accreditation will be supported and encouraged within this role.
• Regularly visiting our Brighton office and maintaining strong relationships across departments.

What We’re Looking For:

🌱 Eager to Learn & Grow – You’re always looking to expand your knowledge and develop your skills.

⭐ Customer-Focused – You have exceptional customer service skills and a passion for helping others.

⏳ Great Time Management – You can juggle multiple tasks efficiently and stay on top of deadlines.

🗣 Strong Communicator – You can confidently interact with people at all levels across the organisation.

✅ Organised & Proactive – You take responsibility for your work, staying one step ahead and finding solutions before problems arise.

🎓 Relevant IT Qualification – An IT support qualification (such as NVQ Level 3) is essential.

🏢 Office-Based Role – This position requires you to work from our offices 5 days per week to provide hands-on support and maintain a strong presence across the organisation. The primary office is our Farringdon office, with regular visits to our Brighton office.

Why Join Us?

🏖 Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.

✈️ Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.

🏆 Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.

🏌️ Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.

💪 Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.

🚗 Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener.

📈 Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.

Ready to take your IT career to the next level? Apply now and be part of an amazing team that values innovation, development, and fun! 🚀