Manager, Applications Support

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

Position Summary

e.l.f. Cosmetics is looking for an analytical and problem solving Application Support Manager to join our dynamic, fast-paced team. The Application Support Manager will be responsible for leading and growing our talented team.  This hands-on role has a customer-first mentality to ensure our internal teams get the best service in the fastest and most efficient manner. This role will partner with our internal application teams to ensure their support or service requests are resolved, allowing those teams to focus on forward facing initiatives.

• Application Support Guidance and Leadership: Lead all aspects of day-to-day Application Support, including monitoring sales order processing anomalies, integration alerts, prioritizing work on bugs and enhancements, training and scheduling of support associates (covering the majority of US hours).
• Technical Leadership: Provide technical guidance and expertise, including Salesforce Service Cloud management, configurations and SOQL developers toolset, problem analysis and investigations, bug and enhancement testing and deployments
• Process Improvement: Streamline and improve IT Support workflows to enhance operational efficiency and identify and pursue opportunities for process improvements and automation
• Communication: Primary point of contact between the offshore support team and IT leadership and support partners. Ensure two-way communication is effectively flowing between the support team members and IT leadership
• Stakeholder Collaboration: Collaborate closely with cross-functional teams: including Customer Service, Operations, Third Party Logistics, IT, and Marketing. Coordinate activities, resolve issues, and implement solutions that meet customer needs and business objectives.
• System Management: System/Error Monitoring: monitors the order applications (Retail and eCommerce) to ensure timely processing of files critical to the e.l.f business.  
• Analyze order and integration data: to identify trends, opportunities, and areas for improvement. Generate actionable insights to optimize processes, enhance operational efficiency, and ensure the support team’s capabilities scale with business growth.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 5+ years in IT supporting enterprise applications (Order Management & eCommerce a plus).
• Beauty industry, retail background and/or eCommerce strongly preferred
• Excellent relationship management skills
• Excellent verbal and written and communication skills
• Experience managing and scaling onshore/offshore teams (up to 24x7 model)

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

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