Director, Business Operations (ERP)

Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. We  are a global company with a strong company culture and employees located in over 14 countries. Yubico’s  headquarters are based in  Stockholm, Sweden and Santa Clara, CA.  Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role:

We are seeking an experienced Director, Business Operations (ERP) to join our Business Operations team. As a Director, Business Operations (ERP), you will be responsible for managing the NetSuite product backlog, prioritizing based on business impact, feasibility, and strategic objectives.

The ideal candidate will have a deep understanding of core business processes, such as Order to Cash, Procure to Pay, Record to Report, Financial Reporting, and Inventory Management. They will also possess strong leadership skills, with experience leading Agile development efforts and collaborating with technical teams.

Business Operations is a global team where you will lead the evolution of our ERP platforms (e.g., Avalara, NetSuite, WMS), driving key strategic initiatives that impact the entire organization. We are a collaborative and high-growth environment, partnering with talented teams across multiple functions. Here you will gain exposure to cutting-edge ERP solutions, integrations, and business process automation.

• Managing a team of NetSuite developers and administrators, overseeing integrations, and ensuring the security and integrity of NetSuite data.
• Owning and managing the ERP platform strategy and roadmap, ensuring alignment with business goals and scalability needs.
• Serving as the primary product owner for NetSuite within the organization, working closely with cross-functional teams to define system requirements and implement best-in-class solutions.
• Maintaining and continuously refining the ERP product backlog, prioritizing based on business impact, feasibility, and strategic objectives.
• Acting as the key liaison between finance, operations, supply chain, sales, IT, and executive leadership, gathering business requirements, translating them into technical specifications, and ensuring solutions meet business needs.
• Defining and document business processes, system workflows, and functional requirements to optimize ERP performance.
• Collaborating with enterprise architects, developers, and system administrators to design, test, and deploy enhancements, integrations, and customizations.
• Leading Agile development efforts, participating in sprint planning, daily standups, backlog grooming, retrospectives, and stakeholder demos.
• Overseeing the design, implementation, and maintenance of NetSuite configurations, including workflows, reports, dashboards, roles, permissions, saved searches, and custom scripts.
• Identifying and driving process improvements and automation initiatives, ensuring that NetSuite is leveraged effectively to enhance operational efficiency and reduce manual effort.
• Ensuring seamless integrations between NetSuite and other enterprise applications (e.g., Salesforce) by defining integration requirements and collaborating with technical teams.
• Partnering with finance, tax, and compliance teams to ensure NetSuite meets regulatory requirements and supports audit readiness.
• Monitoring system performance and data integrity, proactively identifying and resolving issues to ensure platform stability and reliability.
• Developing and delivering training, documentation, and change management strategies, ensuring business users effectively adopt and utilize NetSuite capabilities.
• Providing regular reporting and updates to leadership on NetSuite performance, roadmap progress, key initiatives, and risks.
• Managing relationships with third-party vendors, system integrators, and implementation partners, ensuring successful project execution and ongoing platform support.
• Evaluating and recommending new features, technologies, and third-party applications that enhance ERP functionality and align with business objectives.
• Leveraging data and analytics to drive decision-making, optimize system usage, and improve reporting capabilities.

• Exceptional leadership abilities, demonstrated through effective team management and attaining project objectives with outstanding outcomes.
• Possession of a strategic mindset, enabling the translation of business requirements into technical solutions that drive enduring success in NetSuite implementations.
• Outstanding communication and interpersonal skills, facilitating seamless collaboration with stakeholders across all organizational levels.
• BS Degree or additional amount of experience in lieu of a degree.
• Minimum of 6 years' experience in a Product Owner, ERP Manager, Business Systems Analyst, or related role with a strong focus on ERP.
• 4 years' experience working with tools such as JIRA and ServiceNow.
• Consulting or working experience with ERP supply chain applications (particularly Inventory and Manufacturing) is required.

• Extensive knowledge of NetSuite configuration, workflows, saved searches, reporting, scripting capabilities and integrations.
• Deep understanding of core business processes such as Order to Cash, Procure to Pay, Record to Report, Financial Reporting, and Inventory Management.
• Ability to analyze complex business problems, define clear requirements, and translate them into effective NetSuite solutions.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• ERP Consultant and/or SuiteFoundation Certification.
• Scrum master certification or experience.

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We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

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