Platform Specialist

OPPORTUNITY OVERVIEW

As a Platform Specialist at ZeroFox, you will join a team of highly skilled individuals working to protect enterprise-level government and commercial customers from social media-based cyber attacks. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers engaged with detailed threat intelligence information, present findings in a professional manner, and provide a world-class customer experience. Spoken and written proficiency in English is required for this role.

Role and Responsibilities

• Analyze social media networks for customer-related risks
• Create social risk notification and alert packages for customers
• Interface with customers to provide analysis reports and details
• Respond to support analysis inquiries and provide additional information
• Responsible for communications with the customers including: phone, video, email, and authoring reports
• Triage alerts for customers to give real time intelligence

• Extreme attention to detail
• Written and spoken proficiency in English
• Knowledge of major social networks (knowledge of emerging networks a big plus)
• Strong research and writing skills (a writing sample will be requested as part of the interview process)
• Ability to convey complex ideas, trends, and information in a simple way
• Ability to extrapolate trends from mass amounts of disparate data
• Solid interpersonal and social skills
• Strong analytical skills and contextual awareness
• Must be willing to work an alternative work schedule including partial weekends

Desired qualifications and skills

• Awareness of Open Source Intelligence methodology
• Experience with other SaaS, cyber security, or social media products or services Ability to analyze information and correlate data.
• Monitor and analyze data from the deep and dark web to identify emerging risks or cyber threats.
• Investigate emerging threats related to suspicious domains, including phishing, and other cyberattacks.
• Investigate and analyze security incidents, such as account breaches, unauthorized access, or malicious content etc.
• Familiarity with global current affairs
• Background in digital communications or Social Media
• Basic knowledge of networking concepts
• Knowledge of Customer Operations

• Competitive compensation
• Community-driven culture with employee events
• Generous time off 
• Best-in-class benefits
• Fun, modern workspace 
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture