QA Engineer

Job Title: QA Engineer

Type of employment: Permanent - Full time

Location: This role can either be remote or hybrid role based in Varna, Bulgaria. We are unable to offer visa sponsorship for this position.

About ZigZag Global   

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.  

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.  

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.  

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.  

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognize and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Person’s profile

We are in search of a QA Engineer who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

What you’ll be doing

• Review and analyze system specifications
• Back-End QA 
• Collaborate with QA Engineers to develop effective strategies and test plans 
• Execute test cases (manual or automated) and analyze results 
• Evaluate product code according to specifications 
• Create logs to document testing phases and defects 
• Report bugs and errors to development teams 
• Help troubleshoot issues 
• Conduct post-release/ post-implementation testing 
• Work with cross-functional teams to ensure quality throughout the software development lifecycle 

What you’ll need to be successful

• Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment.
• Strategic Thinking: Apply a "Grown-up Mindset" by approaching tasks with a strategic perspective, making well-informed decisions that contribute to the overall success of the team and the organization.
• Dedication to Positive Impact: Showcase a commitment to making a positive impact, recognizing the value of individual contributions in building a workplace where everyone feels appreciated and valued.
• Passion for Continuous Improvement: Embody a commitment to continuous improvement, actively seeking opportunities to learn and grow both personally and professionally.
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles.

Our philosophy around building ZigZag tech:

• Experience as a Quality Assurance Engineer or similar role 
• Familiarity with Agile frameworks and regression testing 
• Ability to document and troubleshoot errors 
• Working knowledge of test management software (e.g. TestRail, Zephyr) and  SQL 
• Excellent communication skills 
• Attention to detail 
• Critical thinker and good problem-solver 
• Strong organizational skills 
• Ability to develop Check Lists, and determinate and estimate testing level and scope 
• Excellent spoken and written English 
• Experience working with REST APIs and Postman is an advantage 
• Working knowledge with JIRA and Confluence 
• Working knowledge of an OOP language is an advantage 

What benefits you’ll receive: 

• Competitive salary
• 20 days holiday plus bank holidays. Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Collaborative working environment
• Healthcare insurance with dental service include
• Food vouchers (160 BGN/month per person)
• Option for a Multisport card at a discounted price
• Option for a Parking card at a discounted price for our office in Varna
• Annual L&D budget
• Employee referral bonus scheme
• Company-sponsored certifications and courses
• Office Equipment Budget
• Mental Health Support

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.