Workplace Design and Installation Assistant

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Title: Workplace Design and Installation Assistant

Location: Glen Allen, VA 

Hybrid Schedule

3 days - Tuesday, Wednesday, & Thursday 

Monday - Friday: - 8:00 AM - 5:00 PM, 1 hour lunch

Position Description:

The Workplace Design and Installation Assistant works with the Asset Strategy team on a variety of daily and project related tasks in a fast paced, environment. The role would include working on a variety of design, installation, and project management tasks, maintaining documentations, and working furniture tickets.

Position Accountabilities:

• Workorder Tickets: Work furniture and other miscellaneous tickets from submission through completion to satisfy the end use/client,  design standards and all building/ADA codes. Manage between 10-30 active tickets at one time while tracking their progress and providing updates to the requestor of the tickets. Work with various vendors to resolve each request in a timely manner. Coach teammates to provide information needed to efficiently process tickets. Research and gather information through photos, scheduling vendor site visits, etc. from the requestor to provide to vendors to determine repair needs. Coordinate vendor site visits with requestor and physical security application, if needed. Provide vendor escort in local Richmond corporate buildings. For furniture move requests, create existing and proposed furniture drawings to meet all codes for approval by Asset Strategy Manager and LOB contact. Assist in gathering request pricing information for repair requests if item is not under warranty. Obtain proper purchasing authority and cost centers from the appropriate line of business contact for repairs for billing purposes and maintaining documentation. Complete tickets within the SLA requirements established in the maintenance service ticketing system. Maintain all documentation in the appropriate folders and in the ticketing system.
• Project Management: Coordinate vendor site visits with physical security through visitor application. Meet vendors onsite, as needed. Perform and document furniture punch list. Confirm furniture punch list is completed in a timely manner. Provide updates to the Asset Strategy Manager and Move Coordinator. Create elevations for and oversee the installation of artwork and marketing posters, etc. within Corporate and Consumer branch locations to meet design standards. Perform field surveys and documentation, as needed. Maintains all project documentation in the project folders. Other project management tasks as needed.
• Design: Create installation drawings with dimensions in CAD/Revit for artwork and marketing posters, etc. for approval by the Asset Strategy Manager. Issue drawings to departments in a timely manner for their vendors to install and/or Workplace and Security Management vendors or Regional Facilities Specialists.

Create presentation design concepts in Adobe Pro, CAD/Revit, and/or PowerPoint from drawing markups and/or site visits to be used in approval presentations with lines of business. Maintain all project documentation in the appropriate folders. Assist with site visits, surveys, documentation and creating design drawings based on requested work, as needed. Assist with reviewing and updating standards drawings and documents.

• Artwork: Maintain artwork database software, onsite inventory, and update artwork location floor plans. Assist with the selection and placement of artwork from inventory and existing at the location used to create the presentation deck for line of business approval. Work with framing vendors to have existing artwork re-matted and reframed to establish standards for reinstallation based on the established schedule. Maintain all project documentation in the appropriate folders. Assist with providing documentation to CAFM Administrator for the Asset Management module, if needed.
• Move Management: Assist the Move Coordinator with move projects as needed. Document floor plan changes including seating changes during a strategic move project.  Help in the creation and quality control on strategic move matrices.  Help identify and locate specialty equipment prior to moves. Perform site inspections as needed.
• Design Library: Organize and maintain the design sample library. Keep samples current and easy to find.
• Meetings: Attend meetings to schedule installations and vendors, as needed.

·         Reporting: Assist with creating diagrams showing monthly metrics for reporting purposes, as needed.

• Additional tasks associated with position as needed. 

Organizational Relationship

This assignment reports to the Asset Strategy Manager

Education & Experience:

• 2+ years of experience using AutoCAD/Revit; clear understanding of floorplans, elevations and knows how to read construction documents
• Understanding of ticket work order systems helpful
• Background in furniture, design, project management
• Knowledge of Microsoft Office programs: Word, Excel, PowerPoint, Publisher
• Experience using Adobe Acrobat Pro to create and edit documents

Knowledge & Skills:

• Proficient in AutoCAD/Revit software.
• Understanding of furniture and equipment repairs, basic warranty requirements.
• Prior experience in a help desk environment helpful but not required.
• Basic knowledge of American with Disabilities Act (ADA) and building codes. Ability to research and understand codes.
• Communication – Clearly communicates both verbally, in writing, and/or in person to provide direction or gain clarification (problem solve/understand) on tasks effectively and professionally. Responds well to questions. Able to read and interpret written information.
• Able to follow directions as well as established processes, policies, guidelines, and standards. Completes administrative tasks correctly and on time. Supports organization's goals and values.
• Self-starter/Problem-solver
• Works well independently and as part of a team.
• Multi-tasking: Must be able to manage multiple priorities at the same time.  Able to deal with frequent change, delays, or unexpected events. Able to switch tasks on the fly based on accessed urgency.  
• Highly detailed/organized with great follow up skills. Prioritizes and plans work activities; Uses time efficiently. This extends to juggling tasks with long wait times.
• Professionalism - Approaches others in a tactful manner.
• Quality - Demonstrates accuracy and thoroughness. Must quality control all work.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions and keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality - Is consistently at work and on time.

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745