IT Support Engineer

We Are Redefining How People Approach Their Health

ZOE is the science and nutrition company on a mission to improve the health of millions. ZOE changes lives through its membership, which combines personalised advice and support to help people make smarter food choices every day. Created by the world’s top scientists, ZOE’s approach has been proven through clinical trials published in Nature Medicine. 

We are a remote-first, high-growth scale up backed by founders and investors who have built multi-billion dollar companies and share our vision. Running the world’s largest nutrition science study allows us to combine our novel research with cutting-edge AI to support over 120,000 members. 

We passionately believe in giving people the information they need to feel better today and live longer and healthier lives. We extend our industry leading influence through publishing our research in the world’s leading scientific journals, and bringing advice to millions through our social media channels and our chart-topping ZOE Science & Nutrition podcast.

Our team of ZOEntists is at the heart of everything we do. Together, we’re building a culture rooted in ownership, inclusivity and transparency, where ZOEntists are passionate about delivering great results, having an impact, and learning quickly in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

Visit our career page to learn more.

About the role

As an IT Support Engineer, you will have contact with every aspect of IT at ZOE. This “full-stack” role involves operating simultaneously across the support and engineering domains. It requires a potent mix of technical aptitude and communication skills and the ability to be detail-oriented and exploratory, depending on the context.

Reporting to the Head of IT, this role offers the opportunity to get hands-on with many of the challenges directly relevant to modern-day IT within remote working, cloud-based environments. Given the team's small size, you will have genuine scope to develop your skills and experience in areas that may otherwise be inaccessible in larger IT organisations. 

This role is most suitable for early-to-mid-career professionals with prior experience providing technical support, ideally in an environment remote from users. We are looking for someone who will continue to derive value from working in a technical support capacity but is eager to undertake more technical project work in a semi-autonomous environment. 

We estimate the role’s time to be a 60/40% split between tech support and engineering work. This can grow or shrink in either direction depending on ZOE’s trajectory and the impact of future automation.

• Resolve incoming technical support requests across numerous hardware, software, network and access management categories.
• Take ownership of business-as-usual activities such as onboarding, offboarding and procurement.
• Perform identity and access management (IAM) and configuration management of a SaaS portfolio containing over 100 applications.
• Actively participate in researching and evaluating new additions to our IT application stack, including working directly with vendors on POCs and implementations.
• Reduce time spent on repetitive tasks by pursuing and implementing new automation and integrations.
• Collaborate cross-functionally to implement improvements across the organisation.
• Be an adept communicator who can clearly explain and document technical concepts in written and video form.
• Cultivate a keen sense of when to collaborate or escalate and when to spend time solving problems yourself.
• Be a detail-oriented, organised thinker who values maximising the time you spend doing the right thing at the right time.

• Your skills…Strong foundational knowledge of hardware, networking, and OS troubleshooting.
• Familiarity with MacOS and MDM systems such as Jamf, Kanji or Hexnode.
• Understanding of and familiarity with ITSM systems and ITIL concepts.
• Experience managing identity and access through IdPs such as Okta.
• Familiarity with SSO and provisioning protocols such as SAML and SCIM.
• Experience with Google Workspace.

• Knowledge of Apple Business Manager and DEP.
• Experience with Google Cloud Platform.
• Proficiency with scripting and command line tools.
• Knowledge of information security principles and privacy regulations such as GDPR.
• Familiarity with SaaS management platforms such as Trelica, Torii or Bettercloud.

🌟 Why Join ZOE? 🌟

At ZOE, we believe our team is the heart of everything we do. That’s why we’ve created a benefits package that reflects our mission, values, and commitment to well-being, growth, and connection. Wherever you are in your journey, ZOE has got you covered with perks that support you personally and professionally. Ready to thrive with us? 💛

💵 Compensation Philosophy

At ZOE, we’re dedicated to offering a fair, competitive, and equitable compensation package that aligns with regional labor market standards. Here’s what we offer:

- Base Pay: Competitive and reflective of your role and contributions.

- Stock Options: Be part of our shared success as we grow together!

Our philosophy goes beyond pay-checks. We’re building an environment where success is shared collectively, and our compensation package supports your well-being, recognises your individual impact, and empowers your growth. 🌟

💛 Health & Well-being Benefits

🤧 Enhanced Sick Pay from Day 1.

🫶 Wellness Budget to invest in you—whether it’s a gym membership, mindfulness app, or fitness tracker.

🏥 Comprehensive Private Medical Insurance (PMI) for team members with options to add dependents.

👩‍🔬 Your ZOE Kit to discover your unique biology with a FREE ZOE Test Kit!

🚑 Virtual Healthcare: Access 24/7 GPs, mental health support, nutrition consultations, and more via our SmartHealth app.

🤗 Mental Health Support: Confidential counseling, therapy sessions, and Slack-integrated mental health tools like Spill.

🧘 Yoga Sessions: Stretch it out with optional weekly yoga classes—find your zen.

❤️ Life Insurance: Protection for your loved ones with coverage of 4x your salary (upgradable to 8x).

💙 Critical Illness Cover: Discounted plans offering lump-sum payouts for serious health conditions.

☀️ Life Event Benefits

🌴 Generous Paid Annual Leave to recharge and unwind.

🎉 1 Life Event Day to celebrate your birthday or other personal milestones with an extra day off!

💆 2 company-wide reset Days each year to switch off from work.

👶 Parental Leave: Primary caregivers enjoy 16 weeks of enhanced leave; secondary caregivers receive 8 weeks.

🚗 Electric Car Scheme: Save on leasing an eco-friendly vehicle through LoveElectric.

🏡 Workspace Support: For eligible roles with remote or hybrid arrangements, receive a budget to set up your home office, along with monthly reimbursements.

🌱 Growth & Development

💻 Professional Development Budget to spend on courses, books, or resources that spark your growth.

🗣️ Career Coaching to guide your career path.

📚 Learn and Thrive tools and resources to level up your skills, from workshops to self-paced learning.

🫂 Community & Connection

♾️ Work Arrangements That Fit the Role: Whether fully remote, hybrid, or on-site, our approach to flexibility is designed to suit the needs of each role and team

👥 Social Budget to spend on team bonding—whether it’s virtual or in-person!

🤝 Volunteering Day to give back to your community.

🎥 Cinema Society: Discounts on movie tickets to enjoy your favourite films anytime.

🌈 Equal Opportunities at ZOE

We’re on a mission to create a diverse and inclusive team where everyone can bring their authentic self to work. 💛

Supportive Interviews: If you need accommodations during the interview process, let us know. We’ll ensure you’re supported every step of the way.

At ZOE, we believe that fostering a respectful, inclusive environment is key to our success and positively impacting the tech industry. Together, let’s thrive and grow. 🌍✨

🚀 Join Our Mission

At ZOE, we’re on a mission to improve the health of millions—and it starts with our people. Ready to unlock your potential and make an impact? 🌟

👉 Apply for this role and join us!