Customer Relationship Manager

Zoopla is one of the UK’s leading property portals, empowering consumers to make informed decisions about property, whether buying, selling, renting, or letting. We are focused on providing exceptional service and user experiences, and we are committed to delivering innovative and impactful solutions to our customers.

At Zoopla, we are more than just a service provider, we’re a trusted partner helping estate agencies thrive through innovative digital solutions We’re looking for someone to play a pivotal role in strengthening client relationships, driving success, and positioning Zoopla as an indispensable part of their business journey.

In this role, you will be responsible for nurturing long-term relationships with clients, guiding them through their digital transformation, and ensuring they achieve measurable success with our product suite. You’ll be a key partner in driving growth, managing retention, and identifying opportunities to deliver exceptional value to clients.

Zoopla is one of the UK’s leading property portals, empowering consumers to make informed decisions about property, whether buying, selling, renting, or letting. We are focused on providing exceptional service and user experiences, and we are committed to delivering innovative and impactful solutions to our customers.

Key Responsibilities:

• Client Success & Growth: Drive revenue growth and support client goals by effectively managing a portfolio of clients, ensuring they derive maximum value from our products.
• Relationship Building: Develop and maintain strong, trusting relationships with key client stakeholders, positioning Zoopla as a trusted advisor and partner.
• Retention & Renewals: Proactively engage with clients to maintain high satisfaction levels, lead contract renewals, and re-engage clients to prevent churn.
• Product Expertise: Stay well-versed in Zoopla’s product suite, providing clients with tailored guidance and ensuring they are leveraging the full potential of our solutions.
• Collaboration & Communication: Work closely with internal teams to deliver seamless client experiences, ensuring alignment across all touchpoints and activities.
• Data-Driven Strategy: Use data insights to track engagement and performance, maintaining accurate client records in Salesforce to inform decision-making.

We’re looking for someone who is:

• Client-Centric: A genuine passion for helping clients succeed and driving value through tailored solutions.
• Proven Relationship Builder: Demonstrated ability to establish long-term partnerships, build trust, and influence client decisions.
• Sales-Driven: Strong focus on results, consistently meeting targets and identifying upsell opportunities that align with client needs.
• Industry Knowledge: Experience in property, software, or digital media sectors. Understanding of real estate or digital transformation is a plus.
• Team-Oriented: Collaborative mindset, willing to share knowledge and best practices to drive collective success.
• Excellent Communicator: Strong verbal and written communication skills, with the ability to engage effectively with clients at all levels.
• Continuous Learner: Eagerness to stay current with product updates, industry trends, and market dynamics, sharing insights with the wider team.

Ideal Experience:

• Proven Track Record: Experience in account management, customer success, or retention, preferably within a B2B environment.
• Multi-Product Expertise: Proven ability to manage client relationships across a diverse range of products and services, ensuring seamless integration and maximum value at every touchpoint.
• Results-Oriented: History of driving performance in a fast moving, target-driven sales environment.
• CRM Proficiency: Experience with CRM systems (Salesforce preferred) for managing relationships and tracking key metrics.

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary