IT Administrator - Coupa

As the IT Administrator - Coupa at Zscaler, you will oversee operations for Sourcing and Legal systems, configure workflows, and enforce business rules while ensuring data integrity. Your duties will also involve providing production support across various Coupa modules, resolving issues for users, and collaborating with the Senior BSA on system enhancements.

To apply for the IT Administrator - Coupa position at Zscaler, candidates should have a minimum of 3 years of experience in production support for business applications in publicly traded companies, as well as hands-on experience with Coupa and other tools such as NetSuite and AppZen. A Coupa certification is preferred.

Zscaler is dedicated to supporting its IT Administrator - Coupa employees through comprehensive benefits that cater to diverse needs, including health plans, paid time off, parental leave options, retirement plans, and education reimbursement, ensuring a fulfilling work-life balance.

Essential skills for success as an IT Administrator - Coupa at Zscaler include strong problem-solving capabilities, proficiency in configuring approval workflows, the ability to maintain technical documentation, and excellent collaboration skills to work effectively with cross-functional teams.

At Zscaler, the work culture for the IT Administrator - Coupa role is dynamic, inclusive, and supportive, fostering both personal and professional growth. Employees thrive in a collaborative environment focused on innovation, problem-solving, and creating a positive impact in the cloud security landscape.

When answering this question, highlight specific projects or responsibilities where you used Coupa to manage procurement, expenses, or invoice processing. Discuss how you ensured efficient workflows and resolved issues, focusing on quantitative results demonstrating your impact.

In your response, outline your troubleshooting process, including identifying the issue, researching possible solutions, and collaborating with team members if necessary. Provide an example where you successfully resolved an issue and maintained user satisfaction.

Discuss your approach to maintaining data integrity, such as implementing checks, performing audits, and conducting regular system reviews. Share examples of how you resolved discrepancies and highlighted the importance of data accuracy in optimizing business processes.

Explain the frameworks or methodologies you rely on for workflow configuration. Discuss how you assess user requirements, iterate on designs, and test configurations to ensure they meet organizational needs and enhance operational efficiency.

Mention your commitment to continuous learning through online courses, industry webinars, and professional networks. Highlight specific resources you utilize to stay informed about new tools, practices, and developments within IT administration and procurement technologies.

Use the STAR method to describe the Situation, Task, Action, and Result. Share a specific challenge where you took proactive steps to ensure a solution was implemented effectively, emphasizing your problem-solving skills and teamwork.

Emphasize the importance of clear and concise communication in your role. Discuss how effective communication ensures proper expectations among users, facilitates quick resolution of issues, and helps foster collaboration with stakeholders.

Explain your approach to task prioritization based on urgency and impact on the business. Describe any tools or frameworks you use to organize tasks and ensure that the most critical issues are addressed promptly.

Discuss the significance of technical documentation in IT administration. Share examples of how you’ve created, organized, and maintained documentation that aids in training users, streamlining processes, and ensuring system integrity.

Share your strategies for staying informed about company policies and how you integrate these policies into your daily workflow. Discuss the importance of training and awareness among users to promote adherence to established guidelines.