Sales Operations & Development Manager

About Zūm:

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Who You Are:

Reporting to the VP, Charter Services, the Inside Sales / SDR Manager will help drive the growth of this new and critical part of the company. It’s an opportunity to join this team at the ground floor and make a real impact as we build out the business in our current markets while soon expanding to additional markets across the country. We’re looking for an ambitious self-starter who can support this line of business through the development of a scalable lead generation, outreach, and appointment-setting process. We’re looking for an excellent communicator and problem solver who thrives in a collaborative, fast-paced environment and is eager to help drive revenue growth and Go-to-Market success.

What You'll Do:

• Develop a deep understanding of Zum’s Charter business to drive forecasting, reporting and build a high-performing inside sales and SDR function

• Design, launch, and iterate on inside sales and SDR processes that will drive growth in existing markets and support expansion into new markets

• Leverage AI-driven sales tools to enhance efficiency and effectiveness in outreach, lead qualification, and sales development

• Work closely with our Sales team to develop prospecting, outreach, and appointment-setting efforts and work to build and manage a strong pipeline of qualified leads

• Collaborate effectively with cross-functional teams—including sales, local market teams, GMs, product, and finance—to drive business success

• Own weekly/monthly/quarterly reporting, market research, and insights to inform strategy and decision-making

• Play a key role in shaping and executing the Charter business strategy, including setting goals and tracking performance metrics

What You Bring To Zūm:

• 2-4 years of experience in sales operations, inside sales, SDR, or a consulting role. Prior experience in a startup, marketplace, logistics, or a mobility company is a plus

• Self-starter who thrives in ambiguity, learns quickly, and enjoys taking initiative

• Ability to manage multiple priorities, adapt to changing business needs, and work across teams

• Strong communication and interpersonal skills to build relationships and collaborate across functions

• Analytical mindset with the ability to leverage AI tools and CRM systems to improve processes

• Experience with AI-driven sales tools (e.g., chatbots, automation, data enrichment) is a plus

• Comfortable working in a fast-paced, evolving environment where wearing multiple hats is the norm

• Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US is: $92,000 - $120,000

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.