Associate Director, Marketing Systems Excellence, Review Transformation

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Associate Director, Marketing Systems Excellence, Review Transformation is a leadership position responsible for ensuring the effective creation and operation of solutions to transform AbbVie’s Material Review Process (MRP) and related activities. The individual in this role must have expert knowledge of the Material Review Process as well as a strong understanding of the various cross-functional perspectives within: Regulatory, Medical, Marketing, Editorial, Commercial, Legal and Compliance. This position drives and oversees complex, cross-functional programs that require extensive collaboration across the enterprise and with external partners.

This role is the Business System Owner (BSO) of the technical solution that leverages Traditional and Generative AI to augment the process, currently named Project JedAI. As the leader of the program, they will bridge the gap between business needs and technology, ensuring that the system delivers value to the organization while remaining compliant and reliable.

This is a hybrid position and requires the ability to commute to our Mettawa, IL office at least 3 days per week.

Accountability and Scope:

• Reports to Lead Director, Marketing Operations within the US Therapeutics Operations organization
• Works with senior management across Marketing, Medical, Regulatory, Legal, BTS and the Lab
• Oversees program budget of ~$7-10MM annually
• Manages business support team

BSO Responsibilities:

• Ownership and Accountability
  • Responsible for the lifecycle management of the application
  • Single point of accountability for the system’s performance, reliability, compliance and business needs
• Strategic Alignment
  • Ensures the system aligns with the organizational objectives and business strategy
  • Partners with stakeholders to translate business needs into system capabilities
• Stakeholder Engagement
  • Interfaces between users, technical support teams, vendors and other business units to address needs and solve issues
  • Maintains collaborative relationships across the enterprise
  • Collects inputs and feedback for system enhancements and new features
• Governance and Compliance
  • Maintains adherence to regulatory standards and internal policies
  • Oversees system validation, audits and risk management processes
• Budget and Resources
  • Controls the financial aspects of the system, including budgets for maintenance, upgrades and training
  • Identifies and allocates resources necessary for optimal system operation and support
• Continuous Improvement
  • Oversee ongoing system optimization to improve user experience, efficiency, and return on investment (ROI).
  • Oversee ongoing system optimization to improve user experience, efficiency, and return on investment (ROI).
• Operations and Support
  • Oversee ongoing system optimization to improve user experience, efficiency, and return on investment (ROI).
  • Oversee ongoing system optimization to improve user experience, efficiency, and return on investment (ROI).

• B.A./B.S./Business, Communications or Advertising (MBA not required, but desirable)
• 8+ years of experience in project or program management.
• 5+ years of experience in digital marketing or advertising
• Proven leadership competencies to include setting vision and strategy, building teams, knowing the business, driving for results, and encouraging open exchange of ideas and knowledge.
• Strong, proven management experience across multiple functions including management of exempt personnel in fast-paced, service/team environment.
• Highly motivated change agent that can drive business-focused solutions.
• Strong written, verbal and presentation skills with the ability to distill highly complex requirements into compelling business objectives. 
• Strong problem-solving abilities in complex, regulated environment.
• Pharmaceutical industry experience required.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html