Store Communications, Specialist / Sr. Specialist

Job Description 

The Store Operations team is the Global Home Office (GHO) support for store associates and communications in Abercrombie & Fitch, abercrombie kids, Hollister and Gilly Hicks stores worldwide. The Store Communications team is responsible for acting as a catalyst between the global field and all other GHO departments, delivering quality and effective communication tools and resources to drive increased field execution and engagement. Responsibilities include creating, implementing, and evolving communications strategies working closely with various teams and functions to ensure our global associates, management, and leadership have the content, information, and knowledge they need, when they need it.
 

This position plays a strategic role in planning, creating, and organizing internal communications to enhance store operations and initiatives. This position focuses on content development, feedback analysis, addressing regional needs, managing translations, and fostering cross-functional collaborations. The Specialist will ensure that key messages are effectively communicated to store associates, driving engagement and alignment with operational goals. Additionally, this role will leverage feedback from teams to continuously improve communication strategies, ensuring they meet the unique requirements of diverse regions.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Design and execute strategic communication plans that align with store operations and initiatives
• Manage the creation and delivery of store communications, ensuring clarity and consistency across all channels
• Ensure that all communications and resources are accurately documented and stored in the internal SharePoint site for easy access
• Participate in and/or lead seasonal cross-functional meetings to coordinate and optimize communication strategies
• Develop compelling content tailored for various communication platforms, enhancing associate engagement and understanding
• Collect and analyze feedback to refine communication processes and improve effectiveness
• Ensure that country-specific documentation requirements are met and aligned with local regulations and cultural considerations
• Oversee the translation team to guarantee accurate and culturally appropriate translations of all communications
• Stay updated on relevant software tools and store knowledge to enhance communication effectiveness and operational support

What Do You Need To Bring? 

• Bachelor’s degree or relevant work experience 
• Strong written and verbal communication skills
• Proven experience in content development and internal communications
• Ability to analyze feedback and implement improvements
• Experience working in a cross-functional team environment
• Proficient in relevant communication software and tools
• Prior store and/or retail experience is preferred

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER