Account Manager

Who is Aiwyn and what do we do?

Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), we’re one of the fastest-growing scale-up software companies globally—delivering innovative technology and consistently raising the bar with world-class people, processes, and products.

To learn more, visit our website

This role:

We are hiring for a highly motivated Account Manager to help grow and retain our customer base. In this role, you will be responsible for managing relationships with existing customers, identifying expansion opportunities, and driving revenue growth through value-based selling. You’ll work cross functionally across the Revenue org (Customer Success, Implementation) teams to ensure customers achieve their desired outcomes while maximizing account potential.

• Drive revenue growth by managing renewals and expansion revenue (upsell / cross-sell) within your assigned customer portfolio.
• Leverage value-based selling to articulate the ROI of our solutions and expand product adoption.
• Build strong customer relationships by actively listening, understanding business needs, and positioning solutions that align with customer goals.
• Partner with the Customer Success team to ensure smooth renewals and identify expansion opportunities.
• Own the renewal process, proactively addressing risks and securing long-term commitments.
• Collaborate cross-functionally with Product and Customer Success to improve customer engagement and retention strategies.
• Maintain accurate forecasting and pipeline visibility using [CRM platform, e.g., Salesforce].
• Act as a customer advocate, providing feedback to internal teams to drive product enhancements and better customer experiences.

• 3-6 years of experience in Account Management, Customer Success, or Sales at a B2B SaaS company.
• Proven experience selling into an existing customer base, driving expansion through renewals, cross-sells, and upsells.
• Expertise in value-based selling and the ability to demonstrate ROI to customers.
• Strong active listening skills and emotional intelligence (EQ) to understand customer needs and build lasting relationships.
• Past experience owning renewals and navigating commercial conversations with customers.
• Ability to work cross-functionally with Revenue and G&A teams to drive customer success.
• A proactive, growth-oriented mindset with strong negotiation and closing skills.

• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
• 401(k) matching

• Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
• Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
• Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
• Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations

• About us
• Why Aiwyn
• YouTube page

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa