Stations Support Specialist I

Summary

The Stations Support Specialist I is a key contributor in coordinating the configuration and delivery of all equipment necessary for airport operations. This position is important for the growth of new and existing airports and responsible for configuring equipment for a seamless install. The position supports the Station Support Engineer with the implementation of IT equipment. This position’s responsibility is to provide technical support for airport operations. They need to identify and prioritize multiple issues to prevent flight delays. The Stations Support Specialist I coordinates resolving semi-routine issues that obstructs on time departures. They quickly act and balance the prioritization of equipment configurations and issues. This position requires working with partnered support teams for troubleshooting and support of the airline operation.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:  High School Diploma/GED

Certification: 

•CompTIA A+

•Network+

Years of Experience:  

•Minimum two (2) years of experience managing technical implementation projects.

•Minimum two (2) years of experience supporting an enterprise desktop environment.

•Minimum two (2) years of experience with asset management.

•Understand Active Directory, group policy and network shares.

•Ability to maintain a calm demeanor and think clearly in a difficult, stressful or troubling situation.

•Excellent customer service and semi-routine technical support skills.

•Ability to articulate technical information effectively to customers and vendors to assist in remote troubleshooting.

•Ability to work independently under the direction of immediate manager.

•Knowledge of Windows 7 and Windows 10 platform and experience building images to deploy multiple computers at a time.

•Knowledge and experience with any of the following airport common use platforms:

•Amadeus, SITA, Arinc, Ultra

•Understand financial objectives by forecasting requirements.

•Availability to work or travel a variety of shifts and on weekends and holidays as necessary.

•Availability for on call rotation.

Preferred Requirements

•Knowledge of network protocols including DHCP, DNS, ACL MAC Filtering.

•Knowledge of SCCM.

•IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.

•Excellent organizational and time management skills and be self-guided for a range of related semi-routine task.

Job Duties

•Independently resolves 85% of all cases assigned.

•Coordinate the planning for client, hardware and application upgrades with business units.

•Follow processes established by department (i.e. incident, problem, crisis and change management processes).

•Support Disaster Recovery Systems.

•Provide Level 1 support for enterprise desktop environment.

•Assist Stations Engineers with project tasks and implementation.

•Work with Development and QA team during Research and Development of new software development and hardware functionality enhancements.

•Together with the other Team Members, assist and support the QA team in all aspects of projects, provide analysis, interpretation, and written summaries/reports.

•Identify, troubleshoot, and resolve semi-routine technical issues relating to the network, computer and peripherals in an airport environment while being remote.

•Update documentation with provided standards based on the needs of the company’s airport equipment within Microsoft Visio as well as provide troubleshooting documentation for cross-training other team members.

•Coordinate internal resources and third parties/vendors for the flawless execution of projects.

•Ensure that all projects are delivered on-time, within scope and within budget.

•Manage project progress and adapt work as required.

•Ensure resource availability and allocation.

•Follow a detailed project plan to track progress.

•Measure project performance using appropriate systems, tools and techniques.

•Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

•Coordinate with multiple groups within IT on various projects, including Development, Network Engineering, Information Security and Helpdesk.

•Understand that actions may influence the work of other team members and end users.

•Track Time within a ticketing system.

•Recognize deviations from semi-routine practices and applies judgement to develop or recommend solutions or next steps.

•Configure and setup Windows 10 desktops, laptops, various vendor peripherals.

•Responsible for managing all inbound and outbound shipments, including the preparation of shipping documents, packaging, and inventory control for IT equipment to be deployed to airports.

•Manage material and supply inventories, including cleaning of inventory area, inventory organization and racking and monthly inventory of actual physical counts of material and asset control.

•Errors in this position may result in moderate delay of business operations associated with downtime and includes equipment failure and internal customer dissatisfaction

•Errors may require the application of additional resources to resolve or correct.

•Other duties as required.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office/IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team. 

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time