IT Support Specialist

Business Services & Automation, within whose structures IT Support operates, is a team of nearly 100 specialists who work as partners on a daily basis with people from all levels of the organization. The team maintains operational hundreds of servers, network devices, and other hardware, ensuring their continuous monitoring. In addition to operational tasks, you will collaborate with us to execute projects that will significantly transform the face of our department and the entire organization.

Employment in office-first model (one day a week of remote work). 

During the onboarding process, 5 days per week in the office.

Why should you work with us?

• You will be responsible for ensuring the highest quality technical support for our employees

• You will diagnose and resolve software and hardware issues on workstations (Windows/macOS) and mobile devices (Android/iOS)

• You will be responsible for conveying information and providing remote assistance to users in Polish and English through channels such as phone, email, messaging, and ticketing systems

• You will be accountable for the timely completion of interesting tasks and will assist in configuring operating systems for new employees

• You will have a direct impact on our daily work: the processes that accompany us, the tools we use, and the cooperation principles we follow. This will allow you to propose new, creative solutions and update the team's knowledge base

• You will collaborate and build relationships with administrator teams

• Our goal is to be a trusted partner for our coworkers and a source of feedback for service owners

The offer is addressed to people who:

• Have extensive technical knowledge regarding computers and computer accessories

• Can effectively utilize internet resources to solve unusual problems

• Communicate effectively with other administrator teams to resolve issues

• Have a good command of the English language to engage in conversations and written communication with users and colleagues from abroad (minimum B1 level)

• Familiarity with Google Workspace tools, Microsoft solutions (Active Directory, Bitlocker, RDP, etc.), and Apple (e.g., APM, Jamf) is a plus

• Knowledge of ITIL is welcomed

The following are also a plus:

• Previous experience in user support within a medium or large organization

• Experience in supporting Windows and MacOS operating systems and mobile devices in a corporate environment (Android/iOS)

• Proficiency in navigating an environment based on Active Directory

• Proactive approach to task execution

• Ownership mindset towards assigned tasks and processes

• Learning from mistakes and drawing conclusions

• Seeking automation of tasks or processes

• Effectiveness in task execution

• Curiosity and staying updated on innovations in the IT world (e.g., AI, neural networks, ML)

What We Offer:

• Informal working atmosphere in a professional team - on board, we have the best specialists and experts in their field

• Well-located offices with fully equipped kitchens, bicycle parking facilities, and excellent working tools

• A rich package of benefits in the cafeteria system - you decide what you use (you can choose from medical, sports, lunch packages, insurance, shopping vouchers)

• Annual bonus (depending on your annual assessment and the company's results)

• 16" or 14" MacBook Pro with M1 processor and, 32GB RAM or a corresponding Dell with Windows (if you don’t like Macs) 

• English classes that we pay for, related to the specific nature of your job

This might interest you too:

Allegro Tech Podcast → https://podcast.allegro.tech/

Booklet → https://jobs.allegro.eu/pl/obszary-prac/tech-data/

Send us your CV and find out why it's #goodtobehere