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Sales & Service Lead - Southpark Mall - job 2 of 2

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

  • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
  • Continue to build the client relationship daily with our customers 
  • Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

  • Leads by example and inspires staff in daily operations and guest experience. 
  • Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

  • Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
  • Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

  • 2+ Years prior work experience in a client-centric, sales environment 
  • Proven leadership capabilities demonstrating excellent decision making 
  • Values feedback, receptive to receiving feedback and eager to provide 
  • High energy, upbeat and enthusiastic with the ability to integrate fun and work 
  • Self-motivated with a desire to achieve results and excel individually, and as a team 
  • Excellent interpersonal and written communication skills 
  • Aligns with and embodies Alo’s guiding principles 
  • Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

  • Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
  • Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
  • 401K with company matching (Full-Time Employees)
  • Monthly Store Incentives
  • Clothing Allowance
  • Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $20.00 - $23.00/ hour in Charlotte, NC. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves. 

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Average salary estimate

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$41600K
$47840K

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What You Should Know About Sales & Service Lead - Southpark Mall, Alo Yoga

At Alo Yoga, we're all about mindful movement, and that’s why we’re excited to find our next Sales & Service Lead at Southpark Mall in Charlotte, NC! This role is not just a job; it’s a chance to genuinely elevate our guests' experiences. As a Sales & Service Lead, you will take charge on the sales floor, ensuring that every guest feels connected and educated about our products. Your leadership skills will shine as you assess team performance, provide constructive feedback, and create an inviting environment that keeps customers coming back. You'll also be analyzing sales reports to strategize and tackle any challenges while highlighting growth opportunities. Your partnership with our Operations & Visual Manager will ensure that everything from budgets to inventory is in tip-top shape. Plus, being a People Leader means you'll motivate your team, oversee daily operations, and help cultivate new talent. With a focus on collaboration, you'll work with various departments to execute our company initiatives and training programs effectively. If you have 2+ years in a client-centric sales environment, excellent communication skills, and a passion for fitness and well-being, we want you on our team. We offer competitive pay, flexible hours, and many perks, including generous employee discounts and free yoga classes! Join us at Alo Yoga and help us bring mindful movement to life!

Frequently Asked Questions (FAQs) for Sales & Service Lead - Southpark Mall Role at Alo Yoga
What are the responsibilities of a Sales & Service Lead at Alo Yoga?

As a Sales & Service Lead at Alo Yoga, your primary responsibility will be to enhance the guest experience by leading on the sales floor. This includes assessing guest connections, providing technical product education, and supporting your team through coaching and feedback. You will analyze sales reports to create actionable strategies, ensure effective sales coverage, manage inventory, and assist with various operational tasks to maintain optimal store performance.

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What qualifications do I need to become a Sales & Service Lead at Alo Yoga?

To qualify for the Sales & Service Lead role at Alo Yoga, you should have at least 2 years of experience in a client-centric sales environment. Excellent leadership and communication skills are essential as you will be guiding your team and building relationships with customers. Additionally, a high energy level, enthusiasm for the brand values, and the ability to work flexible shifts, including weekends and holidays, are important for this full-time position.

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What kind of work environment can I expect as a Sales & Service Lead at Alo Yoga?

At Alo Yoga, the work environment is dynamic and vibrant, infused with a culture that emphasizes mindfulness, wellness, and community. As a Sales & Service Lead, you will be involved in creating a welcoming space for guests while fostering a supportive atmosphere for your team. Collaboration with various departments and continuous learning opportunities will enrich your experience, ensuring every day is engaging and fulfilling.

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What are the perks of working as a Sales & Service Lead at Alo Yoga?

Working as a Sales & Service Lead at Alo Yoga comes with a variety of perks. You’ll enjoy a generous employee discount on Alo Yoga products and access to free classes through Alo Moves. Additionally, we offer competitive health benefits, a 401K with company matching, store incentives, and a clothing allowance. Full-time employees also benefit from mental health support and other wellness initiatives.

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What is the salary range for the Sales & Service Lead position at Alo Yoga in Charlotte, NC?

The base salary for the Sales & Service Lead position at Alo Yoga in Charlotte, NC is between $20.00 and $23.00 per hour. Additionally, Leads are eligible for the Monthly Store Incentive bonus program, which can elevate total compensation further. We also provide a comprehensive rewards package that includes clothing allowances, health benefits, and more.

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Common Interview Questions for Sales & Service Lead - Southpark Mall
Can you describe your experience in client-centric sales environments?

When answering this question, it’s valuable to describe specific roles that showcase your ability to engage with clients. Highlight situations where you exceeded targets or received positive feedback from customers, emphasizing your problem-solving skills and your commitment to delivering excellent service.

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How do you ensure a positive customer experience on the sales floor?

A good response would include your strategies for engaging with customers actively, such as greeting them warmly, listening to their needs, and providing personalized recommendations. Demonstrating an understanding of the importance of guest education about products shows your commitment to service.

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What strategies do you use to motivate a team?

In answering this question, share specific examples of how you've inspired your team in the past. You might discuss setting clear goals, providing regular feedback, and recognizing achievements. Highlight how you foster a collaborative environment where team members feel valued and engaged.

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How do you handle feedback from both customers and employees?

You should articulate that you value feedback as a tool for growth. Share how you approach constructive criticism and the steps you take to implement changes based on input from customers and team members. Being open to feedback demonstrates your adaptability and commitment to improving the overall experience.

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Describe a situation where you had to analyze sales reports and take action.

Provide a detailed example that illustrates your analytical skills. Discuss how you identified a trend, formulated a strategy, and implemented a plan that positively impacted sales. This gives the interviewer insight into your ability to utilize metrics effectively.

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What leadership style do you embody as a Sales & Service Lead?

Describe your leadership style and give examples of how you build trust and rapport with your team. Whether you lean towards being a coach, a facilitator, or an authoritative figure, make sure to associate your style with the positive outcomes you've achieved through it.

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How would you approach developing talent in your team?

Discuss your approach to mentoring and training team members. Highlight your belief in investing time in their growth, holding regular one-on-one meetings, and providing resources for career development. This showcases your commitment to team success and individual contributions.

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What do you know about Alo Yoga and its culture?

In your response, it’s essential to convey a genuine connection to the company's values and mission. Discuss what particularly resonates with you, such as the emphasis on mindfulness and community, and how this aligns with your personal beliefs and work ethic.

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What corrective actions would you take in a challenging customer service situation?

Share a clear process that you follow in challenging situations, including listening to the customer’s concerns, empathizing with their feelings, and escalating the issue when necessary. Giving a real example can help illustrate your adeptness in handling difficult situations.

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How do your personal values align with Alo’s guiding principles?

Reflect on your personal values and how they align with Alo’s dedication to mindful movement and community support. Be specific about examples in your life where you’ve practiced such values, demonstrating that you are not just a fit for the role but also for the culture.

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Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo. We are relentless about making the best yoga clothing in the world explicitly to inspire yogis (and yogis to be) to have more yog...

603 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$41,600/yr - $47,840/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 28, 2025

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