Customer Service Assistant - job 1 of 5

About Us:
At Sociaxe, we are passionate about delivering innovative solutions that connect people and enhance experiences. Headquartered in Dallas, TX, we pride ourselves on creating meaningful connections with our clients and providing top-tier services across industries. Join us in our mission to make every interaction impactful!

Job Description:
Sociaxe is looking for a proactive and detail-oriented Customer Service Assistant to join our team. In this role, you will support our customer service team by ensuring smooth communication with clients, resolving issues efficiently, and delivering a high standard of service.

Responsibilities:

• Assist customers with inquiries via phone, email, and live chat in a professional and friendly manner.
• Maintain accurate records of customer interactions and update systems as needed.
• Process customer requests, including order tracking and account updates.
• Collaborate with team members to resolve customer issues promptly.
• Provide support to internal departments to improve customer experiences.
• Identify areas for improvement in customer service processes and recommend solutions.

Skills & Qualifications:

• Exceptional verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• A customer-first attitude with the ability to handle challenging situations calmly.
• Proficiency in Microsoft Office and ability to learn CRM systems quickly.
• Previous customer service experience is preferred but not required.

Benefits:

• Competitive Salary: $41,000 - $50,000 per year.
• Growth Opportunities: We prioritize internal promotions and professional development.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and flexible scheduling.
• Supportive and collaborative team environment.