Customer Support Representative

Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability.

About the role:

As a Technical Support Specialist in our Customer Success team, you will be responsible for providing first-line technical support for our platform, ensuring both our customers and internal teams can effectively utilize our sustainability measurement and management solutions. This early-career position offers an exciting opportunity to develop deep technical expertise while contributing to meaningful environmental impact.

Key responsibilities:

Troubleshooting and Technical Support

• Investigate and troubleshoot platform issues before escalating to Data Engineers and Developers
• Support internal teams with technical product queries and process requirements
• Build comprehensive product knowledge to serve as a technical knowledge hub

Customer Success and Education

• Respond to technical queries through the Altruistiq app
• Ensure customers maximize platform value and advance their sustainability goals
• Create and maintain technical documentation in the Help Centre
• Deliver clear, accessible guidance for users of all technical abilities

Process Improvement

• Identify and implement process improvements and automation opportunities
• Contribute to the development of scalable support systems
• Own the development of technical support content within the Help Centre
• Collaborate with Product teams to enhance platform usability

About you:

We believe the successful candidate will demonstrate the following attributes:

• 2 years experience in technical support or sustainability field
• Experience communicating technical issues to a non-technical audience
• Experience managing customer expectations effectively
• Ability to manage multiple concurrent tasks
• Demonstrated success in improving and optimizing processes
• Strong written communication skills for documentation
• Keen eye for detail

Our benefits include:

• Equity: we believe our team should all have a stake in the company we're building
• A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy.
• Competitive compensation package.
• Private health and dental insurance for you and your partner/family.
• New joiner budget for equipment to set up your office.
• Generous pension contribution.
• Uncapped holiday policy.
• Flexible working, remote-first environment.
• Annual events to spend time together as a team.
• Working in a diverse, feedback-driven organisation, decentralised decision-making enabling everyone to weigh in, offering lots of freedom, impact, as well as responsibility.

At Altruistiq we believe a diverse team is a better team.

We welcome you to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.