Sales Systems Engineer

We’re Amagi Media Labs

We are a next-generation media technology company providing cloud broadcast and targeted advertising solutions to broadcast and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live, linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel deliveries on its platform in over 40 countries. Amagi is in New York, Los Angeles, Toronto, London, Paris, Melbourne, Seoul, and Singapore, with broadcast operations in New Delhi and an innovation center in Bangalore.

As a Sales Systems Engineer at Amagi, you are a trusted advisor to media and entertainment customers, identifying and solving challenges using Amagi products and services to fit customer needs.

The SE interfaces between the customer and the Amagi product team leading product discussions, feature requests, and building proof of concepts. 

The SE builds and maintains product demos, technical presentations, and other technical collateral vital to various sales cycle stages. 

The SE supports the sales team in account planning by taking technical ownership of any lead while engaging product subject matter experts as needed.

• The SE is responsible for all technical aspects of the pre-sales process. 
• The SE uses technical breadth and depth in broadcast and streaming video workflows and monetization technology to lead customer conversations and identify opportunities using probing questions. 
• The SE prepares curated demos and customer-focused proofs of concept (POCs) with clearly defined success criteria to manage technical customer engagement for handoff to the onboarding team. 
• The SE prepares a technical statement of work (SOW) that the sales team uses to highlight AMAGI products and services involved in the proposed solution. 
• The SE takes technical ownership of the opportunity, engaging subject matter experts (SMEs), open issues, and reports product feature requests during the entire pre-sales process. 
• The SE represents Amagi at trade shows and other forums as required to discuss and demonstrate the technical capabilities of Amagi products and services. 
• Other job responsibilities include but are not limited to technical responses to requests for proposals (RFPs), authoring blog posts, and building training/ demo collateral for internal and external enablement.
• Manage pre-sales engagement across multiple customer opportunities and related projects with the ability to prioritize work and proactively escalate risks in consultation with the manager and sales teams.
• Maintain a single point of contact (SPOC) for responses to customers’ technical queries during the pre-sales process. Engage SMEs as required for customer conversations and architecture discussions.
• Responsible for gathering and updating customer requirements by participating in discovery calls with the customers. Respond to requests for proposals (RFPs).
• Build and deliver curated demos/ POCs based on customer requirements and clearly define success criteria.
• Create internal cases and anticipated product feature requests based on product gap analysis. Collaborate with the product development teams on feature prioritization.
• Attend calls for customer emergencies and with global internal teams during non-working hours if needed.
• Develop technical collateral, blog posts, and training materials highlighting Amagi’s products and features. Participate in trade shows and technical forums representing Amagi.
• Provide regular feedback to make the pre-sales engineering process more efficient and help improve the product and technical documentation.
• Other related duties as assigned.

• Bachelor's degree or equivalent years of relevant experience
• 10+ years of experience in media & entertainment technologies
• 5+ years of relevant experience in pre-sales engineering or solutions architecture
• Desirable - professional certifications in AWS cloud technologies and media services
• In-depth knowledge of broadcast engineering workflows, streaming media technologies, and ad monetization. (SSAI)
• Desirable to have a working knowledge of AWS cloud services, Linux, automation tools - IaC (e.g., Pulumi, Terraform, Cloudformation, Ansible), scripting languages (e.g., Ruby, Python), workflow - (e.g., Argo CI/CD, Gitops), containerized services - Kubernetes.
• Experience with Playout is also a huge plus.

• Health/Medical, Dental, and Vision coverage
• 401(k) Retirement with matching program up to 3%.
• Paid Time Off - 4 weeks of vacation in addition to 12 Holidays and Personal Leave time.
• Paid Parental Leave for both mothers and secondary caregivers. 
• Paid "Pawternity" Leave for primary caregivers when a new pet has joined the family or fallen ill.
• Flexible Spending Accounts (FSA)
• Life, AD&D, and Disability Insurance
• Employee Assistance Program (EAP)
• Sabbatical option after five years of service - up to 3 months