Frontline Mountain Sales Agent - Winter 24-25 - job 1 of 2

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.  

The Frontline Mountain Sales Agent sells and promotes Aspen Skiing Company products, including lift tickets, season passes, equipment rentals, lessons and activities. This position could be based at any of Aspen Skiing Company’s locations. 

Summer and Winter positions available.

Applications for this position will be accepted until December 11, 2024 for the 2024-2025 Winter Season.

Essential Job Functions 

• Sell and promote seasonally offered products and services to resort guests, including lift tickets, season passes, equipment rentals, lessons and activities  
• Accept payment and make change for transactions and reconcile workstation 
• Greet and engage with guests inside and outside in varying weather conditions, assist flow through the lift access gates and protect against fraudulent pass and ticket use 
• Provide exemplary guest service at all times, adapting to and embracing variable situations, and creating positive guest experiences 
• Research, troubleshoot and solve guest ticket issues in a timely manner, while adhering to policies and procedures 
• Actively pursue ongoing training opportunities to maintain up-to-date knowledge of Aspen Skiing Company products/events, computer software, sales techniques and all current programs 
• Be educated and able to inform guests about Aspen Skiing Company’s Environment and Caring For Community Foundations

• US currency money handling experience required 
• Excellent English communication and comprehension required 
• Previous Point of Sale experience preferred  
• High School Diploma or equivalent preferred

Supervision given: This position has no supervisory responsibilities.  
Supervision received: Works under direct supervision of the Ticket Office Manager and/or Supervisor. Tasks are assigned according to specific procedures, and work is checked frequently. Education, instruction, advice and assistance are readily available. 

Work Environment and Physical Demands 

• Ability to be on your feet, kneel and bend for extended periods of time   
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces  
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance  

 Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   

Paid Time Off Programs 
Paid Leave Programs 
Employee Ski Pass 
Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster