Lead Security Operations Analyst - job 1 of 2

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Attentive Team

Have you ever received a text message from your favorite brand with an incredible offer?  Did you know that text message marketing delivers the highest ROI of any marketing channel?  And that more customers than ever prefer to connect with brands via text?  That is what we do at Attentive.  We empower the world’s leading brands to engage with their customers at the right moment, with the right message. Our platform powers more than 400 million messages every day, approaching 100 billion annually.

We’re building big things!  Check out our tech blog here: https://tech.attentive.com/

About the Role

Our Security team safeguards Attentive’s platform and customer data, enabling swift and secure operations. We tackle complex security challenges to ensure trust and integrity across our services. Joining our team offers a high-growth career opportunity to work with some of the world’s most talented security professionals in a high-performance and high-impact culture.

We are looking for a hands-on, collaborative and automation-first driven security analyst to join our Security team and improve our velocity. This individual will be responsible for responding to alerts in our environment, automating responses, maintaining runbooks, and helping engineers assess and remediate vulnerabilities. You will use various tools (i.e. Panther, AWS, DataDog, Snowflake, Jira) to investigate, monitor and remediate alerts to ensure a swift and effective response to potential threats. 

As our first Security Operations Analyst you will be dedicated to continuously monitoring and responding to security alerts and threats to our data, applications, systems, and infrastructure. Your role will include a mix of technical development, data analysis, remediation and program management. This individual will use both their operational and organizational skills to streamline, manage and report on program metrics as well as technical skills to action on, remediate and automate alerts and response in our infrastructure. 

• Security Alerts & Response: 
• Monitor and respond to security alerts from various sources, including corporate tools, WAF, SIEM systems, SOAR, EDR tools, and AWS
• Act as the first line of defense to security alerts and events including triage investigations, and incident command - escalating when needed
• Partner closely with detection and response engineers to identify any gaps in logging coverage to ensure we maintain the highest visibility into any threats to our environment
• Automate workflows to continuously improve our response to security alerts 
• Fine tune alerts and build dashboards to ensure that implemented security controls are effective and maintained to support performance, scalability, and stability

• Risk & Threat Analysis:
• Analyze security events, correlating data from various sources to gain a holistic view of potential threats
• Perform API calls and query data sources to perform investigations and data analysis
• Monitor security advisories, threat intelligence feeds, and vendor updates for critical threats to drive action back into the organization

• Operational Excellence:
• Design and implement automation across operational programs to make security procedures and workflows scalable, measurable, and repeatable
• Own, centralize and optimize our triage and alerting processes and procedures
• Define, implement and track KPIs, SLOs/SLAs, and establish risk levels
• Continuously maintain and improve processes, procedures, technologies, and runbooks 
• Maintain our security incident responses procedures

• Minimum of 5 years of experience in information security, particularly in security operations, security engineering, or a similar role
• Strong knowledge of information security and common attacks, tactics, techniques, and procedures
• Strong expertise with project management tools like Jira, SIEM tools like Panther and SOAR tools
• Experience analyzing security logs and identifying incidents and suspicious activity
• Experience with log and network traffic analysis to identify security incidents, trends, and anomalous behaviors

• Experience developing tools, with scripting languages (e.g., Python, Bash, Golang), APIs, and integration for optimization and automation of security tasks and response processes 
• Experience coding with one of these languages: Python, Golang
• Experience working with cloud security technologies and infrastructure-as-code including monitoring, logging, and incident response in cloud environments

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $154,360 - $218,000 annually + equity + benefits.

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.