Salesforce Architect, Digital Customer Experience - job 1 of 3

As a Salesforce Architect at Axon, your primary responsibilities include leading the design and implementation of high-impact business systems, collaborating with analysts and stakeholders to gather requirements, and developing documentation for system architecture. You'll also monitor systems for improvement opportunities and conduct security audits to ensure compliance. Essentially, you'll play a crucial role in optimizing our customer experiences.

To qualify for the Salesforce Architect position at Axon, you should have at least three years of experience in a technical architect or development role. Additionally, two years of Salesforce development experience, knowledge of relational databases, and understanding of API design patterns are essential. Familiarity with tools like Sigma, Git, and security testing applications is a plus. Salesforce certifications would further enhance your candidacy!

At Axon, the work culture is fast-paced, collaborative, and focused on innovation. As a Salesforce Architect, you'll be surrounded by a passionate team committed to making a positive impact. We prioritize diversity and actively encourage different perspectives, ensuring an inclusive environment where everyone's ideas are valued. Plus, we provide flexibility with remote work while promoting in-person collaboration when needed.

A Salesforce Architect at Axon will work on various transformative projects, including reimagining field service processes, re-architecting the Salesforce Service Cloud, and defining architectural standards that align with our strategic goals. These projects are designed to enhance our systems and improve efficiencies, providing a substantial ROI for our business.

Axon is dedicated to the continuous learning and personal development of its employees, including Salesforce Architects. We provide access to learning and development programs, mentorship opportunities, and encourage attendance at industry events and certifications to keep your skills and knowledge current. This commitment helps you stay ahead in your career while contributing effectively to Axon’s mission.

In discussing your Salesforce development experience, focus on specific projects where you utilized custom objects and automation. Highlight your hands-on work with integrations, explaining the relevant technical details and challenges you encountered. Sharing how your skills will contribute directly to Axon's objectives as a Salesforce Architect will demonstrate your alignment with the role.

When gathering requirements from non-technical stakeholders, I start by actively listening to their needs and understanding the business context. I ask open-ended questions to encourage dialogue and clarify details. It’s essential to translate technical jargon into relatable concepts, ensuring that they feel comfortable and engaged during the discussion. This approach helps bridge the gap between technical and non-technical team members.

To ensure successful system integrations, I emphasize thorough planning and documentation upfront. I also advocate for creating prototypes and conducting tests early in the development process to identify potential issues. Regular communication with relevant stakeholders throughout the integration process helps maintain alignment and address any challenges as they arise, leading to smoother outcomes.

When discussing a challenging project, focus on a specific example that showcases your problem-solving skills. Explain the context, the challenges encountered, and the actions you took to overcome them, highlighting collaborative efforts with your team and stakeholders. Discuss the positive outcomes of your approach and what you learned, demonstrating your resilience and adaptability.

To keep my technical knowledge current, I actively participate in online courses and training sessions related to Salesforce and emerging technologies. I also follow industry blogs and join user groups to exchange insights with peers. Attending conferences and webinars allows me to network with other professionals and learn about the latest trends and best practices in system architecture.

Security is a top priority in system architecture, and my experience includes conducting regular security assessments and penetration testing. I ensure that data access protocols are in place and that security best practices are followed during all stages of development. I involve cross-functional teams to address security needs proactively, driving a culture of security awareness within the organization.

During my career, I’ve worked extensively with various APIs, including REST, SOAP, and GraphQL. For each, I can explain their use cases, benefits, and trade-offs. I emphasize how the choice of API can impact system performance and integration capabilities depending on the specific business needs, demonstrating my depth of understanding in this area.

I have experience with several database technologies, including SQL and NoSQL databases. I am comfortable querying data and optimizing queries to enhance performance. My background in relational databases allows me to design data schemas that facilitate effective data retrieval and manipulation, which is critical in delivering high-performing applications.

On complex projects, I prioritize tasks by assessing their impact on the project’s overall goals. I break down deliverables into manageable chunks and evaluate deadlines and resource availability. I also regularly communicate with team members to adjust priorities based on emerging challenges, which ensures alignment and keeps the project on track.

In a team environment, I see myself as a collaborative leader who fosters open communication and encourages diverse viewpoints. I believe in leveraging the strengths of each team member, ensuring that tasks are aligned with their skills and interests. I also aim to mentor juniors while continuously seeking feedback to improve our collective output.