Program Manager, Department of Public Safety (DPS)

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Summary of Position 

The position is responsible for directing the University’s 24/7 Communications Center and Dispatch Services for DPS. The position directs internal and external emergency communications, parking administration and enforcement, and the all-access control center.

Primary Responsibilities

• Supervises student employees working within the communications and parking areas within DPS, including but not limited to hiring, training, scheduling, and performance management.
• Directs campus parking, including permit sales/revenue generation, parking violations appeals, community and/or special event parking.
• Responsible for planning and implementation of awareness and prevention programming and campaigns, including safety tips, sexual misconduct (e.g., sexual assault, dating violence, domestic violence, stalking), and alcohol/other drugs in conjunction with campus partners.
• Provides oversight for all building access software and management.
• Manages key and fob inventory, tracking, and replacement.
• Assists management with coordinating the communications and parking budget, including vendor software, supplies, and parking revenue.
• Shares 24/7 rotation for on-call responsibility to respond to emergency situations and/or urgent matters for DPS.
• Responsible for testing, maintenance, and upgrades of all software related to parking, access control, and dispatch.
• Assist with DPS, conduct, Title IX, and other investigations and adjudications.  
• Manage creation and distribution of student IDs and bus/light rail transit cards. 

Additional Responsibilities

• Audits required logs, reports, and record maintenance related to communications and infrastructure.
• Manages and implements software and radio systems.
• Maintains licensing and compliance through Federal Communications Commission, including maintaining required logs.
• Manages switchboard, including frequent updates with staffing changes.
• Orders and distributes office supplies and other materials.
• Collects and deposits funds related to parking fines and fob replacements.
• Performs other duties as apparent and assigned by supervisor.

Work Environment and Physical Demands

• Frequent phone and computer use.
• Occasional strenuous physical conditions or potentially extreme temperature conditions, such as medical or security emergencies, indoors or outdoors.
• Infrequent encounters with potentially hostile or injured person(s) as part of the work environment with DPS.
• Occasional irregular or extended hours that may include evenings, weekends, and/or holidays.

Application Instructions; To be considered for this position please submit the following

• Resume
• Cover Letter (CV)

Minimum Qualifications

• High school diploma or equivalent required.
• Three (3) years of related experience.
• Demonstrated intercultural competence with an ability to work in a highly diverse and inclusive environment.

Preferred Qualifications

• Bachelor’s degree.
• Prior training and supervisory experience.
• Previous experience in security, public safety, communications, or operations.
• Experience working on a college or multi-building campus.
• First responder, CPR, first aid, and AED certified.

Knowledge, Skills, Abilities

• Demonstrated ability to show initiative, independently manage workflow of self and others, and manage multiple priorities.
• Demonstrated ability to lead/teach/mentor in a team environment.
• Knowledge of card access, security, and CCTV systems.
• Excellent computer skills; proficient in Microsoft Office and Google Suite.

The compensation range is $50,000 - $56,000 per year, DOQ.

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].