Job details

Student: IT TechDesk Assistant - job 2 of 2

Company Description

Augsburg University is committed to helping our students explore their vocation. As a University with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our students as they seek to match those gifts with the needs of the University and our larger community.

Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork and collaboration and quality work that lives up to our mission of educating students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders.

Requires work-study eligibility. Please contact Student Financial Services if you have questions about your financial aid award.

Pay Rate: $15.97 per hour
This position is not benefits eligible.

Timeframe: Academic Year 2024-25 (now through April 2025). Training will be provided.

Job Description

TechDesk Student Assistants provide customer service and technical assistance to students during most of all library hours. The TechDesk is the central point of contact for students with technology-related needs. As such, it is also the public face of the Information Technology department for students.

TechDesk Student Assistants work under the supervision of the Manager of Help Desk  Operations and Student Support, but also work during evenings and weekend shifts that are  not directly supervised.

Document every user interaction related to requests for support using ticketing system.
Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary.
Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.
Contact users to follow up on previously reported problems, researching the issue where necessary.
Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of mission- critical/emergency situations.
Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor.

Qualifications

Excellent communication skills.
Excellent customer service skills.
Punctuality and reliability.
Staff member's Augsburg account must be in good standing.
Familiarity troubleshooting software and hardware.
Medium to advanced proficiency with Microsoft Office.

Additional Information

Application Instructions:

All student applicants must attach the following for consideration:

Resume (required)
Cover Letter (optional, but strongly encouraged)

Augsburg University is an Affirmative Action/Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at [email protected]. Human Resources is located at 20 Memorial Hall.

Augsburg University Glassdoor Company Review

3.7

Augsburg University DE&I Review

4.0

CEO of Augsburg University

Paul Pribbenow

Approve of CEO

Average salary estimate

$33134 / YEARLY (est.)

min

max

$33134K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Student: IT TechDesk Assistant, Augsburg University

Augsburg University is excited to invite applications for the position of Student: IT TechDesk Assistant! This role is not just about technical support; it's a fantastic opportunity to gain meaningful work experience while helping fellow students navigate their technology needs. As an IT TechDesk Assistant, you'll serve as the first point of contact for a variety of tech-related issues, making you a crucial part of the university's Information Technology department. You’ll be responsible for providing stellar customer service, assisting users who come to the TechDesk, and answering calls with professionalism and patience. Your main responsibilities will include documenting user requests, following up on issues, and ensuring the security of student information. You’ll receive training to set you up for success in this role. We're looking for students with excellent communication skills, a knack for customer service, and reliability. If you’re familiar with troubleshooting software and hardware, especially with Microsoft Office, this job will be a perfect match! The position offers a pay rate of $15.97 per hour, and you’ll be expected to work throughout the academic year, now through April 2025. Join us at Augsburg University where your work will foster professional growth, teamwork, and the development of important life skills while earning a paycheck. *Requires work-study eligibility and all applicants must attach a resume for consideration*.

Frequently Asked Questions (FAQs) for Student: IT TechDesk Assistant Role at Augsburg University

What are the responsibilities of a Student IT TechDesk Assistant at Augsburg University?

As a Student IT TechDesk Assistant at Augsburg University, your primary responsibilities will include providing customer service and technical assistance to fellow students during library hours. You will document every user interaction via a ticketing system, provide information, troubleshoot common tech issues, and follow established procedures for escalating any complex problems. Additionally, you'll manage phone inquiries, assist the Classroom Services team, and maintain the confidentiality of student information.