Product Specialist

Job Title: Product Specialist (Junior 1-3 Years)

Location: Malmö, Sweden

Working Mode: Hybrid (2-3 days onsite in a week)

Duration: 6-12 month contract

Background:

Client’s CMS is a content management platform used for the creation, maintenance and distribution of communications intended for CLIENT’S customers. The CMS supports content for any of our Digital Customer Meeting Points, currently focusing on CLIENT’S.com, CLIENT’S App and Upptäcka (the kiosks in the stores).

The platform is "headless," meaning that it is presentation agnostic. The managed content is not formatted or delivered for a specific channel (e.g. a website) but is raw data that each delivery-channel team can present as-is appropriate for their audiences. The typical user of this platform is global or local content creators, online specialist, i.e it is a co-worker tool.

The Client’s CMS team is part of Product area Content management within Growth & Marketing which also consist of product teams for Client’s DAM, Ratings & reviews, User Generated Content and Content insights.

In this role you will:

- Be part of a dynamic team where every day brings new challenges and opportunities for growth.

- Work in an environment that values curiosity, proactive learning, and fast execution.

- Collaborate with a diverse range of talented professionals working on cutting-edge digital solutions.

The scope of the consultant services is to assist CLIENT’S in you will be part of a product team with a Product owner, a product specialist, several engineers and UX. Your role will be to assist the product owner in the operations of the platform, understanding and capturing the co-worker pain points and needs, supporting continues value delivery, documenting and improving processes, suggesting improvements in ways of working as well as managing internal stakeholders around the world in the different tools.

The assignment also includes managing incoming support tickets, shaping the team backlog and on-boarding and training new users.

It’s helpful to have a technical interest and to be comfortable navigating in the unknown as the CMS is part of a larger transformation with many unknowns when it comes both to technical choices as well as new ways of working.

Desired knowledge, experience, competence, skills etc:

• Experience: Experience with JIRA, Miro and Microsoft Office is a plus. Background in digital marketing or social media is preferred, but not required.

• Task Management: Comfortable managing tasks and priorities in a fast-moving environment.

• Problem-Solver: Service-minded, with a curiosity to learn, ask questions, and adapt to new challenges.

• Self-Starter: Capable of working independently, while remaining flexible and open to new ideas and approaches.

• Communication Skills: Fluent in English and confident interacting with new contacts quickly.

• Team Player: Ability to collaborate effectively with cross-functional teams and stakeholders, including those working with content, platforms, and web apps.

What things above are most important?

• Thorough, structured and curious

• Used to working towards short deadlines

• Very comfortable using English as main language

Communicative and used to managing stakeholders across digital and retail organizations