IT Support Technician

Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done.

Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If you're looking for a meaningful product and a great company culture, let's talk!

As a member of the IT team, Axonify’s IT Support Technician plays an important role in equipping and supporting Axonifiers with the technology they require to do their best work. You shall strive to deliver an exceptional client experience by taking time to understand employees’ technical needs and addressing them in an empathetic and professional manner. This role requires someone with a passion for technology and the essential troubleshooting skills required to resolve hardware and software incidents while servicing requests in a prompt manner.

• Providing technical support and assistance to employees, promptly resolving their issues and fulfilling requests, or escalating as needed.
• Performing troubleshooting of hardware, software, and network issues, with a basic level of complexity and identifying underlying cause to implement  suitable solutions.
• Manage employee onboarding and off-boarding activities, ensuring a smooth transition for new hires and departing employees.
• Creating and maintaining support articles and process documentation for the IT team knowledgebase.
• Troubleshoot network connectivity issues for employees, both in office and remote.
• Provide technical support for macOS and Windows laptops.
• Provide technical support for iOS and Android mobile devices.
• Provide training and support for video-conferencing technology (Google Meet, Zoom)
• Take ownership of assigned activities and tasks.
• Contribute to IT projects and engage in stretch assignments to support Axonify's growth.
• Other duties as required.

• 2+ years of IT support experience in a professional setting utilizing common support tools.
• Client focused, with the ability to communicate in a clear and professional manner
• Experience supporting productivity and collaboration tools such as Google Workspace and /or Microsoft 365 at an entry-level proficiency
• Experience supporting a MacOS, or Windows environment at an entry-level proficiency
• Basic knowledge of TCP/IP & LAN based networking support and troubleshooting from a desktop support perspective is an asset
• Basic knowledge of IT security practices and Antivirus / EDR tools
• Basic knowledge of Endpoint Management (MDM) platforms such as JumpCloud, Kandji, Google Workspace
• Strong organizational skills and the ability to effectively manage multiple priorities.
• Successfully meeting end-users needs by continually reviewing and managing processes, priorities and demands
• Strong analytical and problem-solving skills with the ability to drive great results through effective time management.
• Builds bridges among cross-functional teams to achieve common goals, enjoys working collaboratively within a team and is excited about working with Axonifiers at all levels of the organization.
• Exhibits a dedication to lifelong learning and professional development and stays with current industry trends.

It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.

Work location:

Your main work location will be at our Waterloo, Ontario office, currently located at 450 Phillip Street Waterloo. You may have the flexibility to work from home periodically. Let’s chat more about the working arrangement.

You will be provided with the tools, resources and support to ensure your success.

The things you’ll enjoy:      

An impactful product that gives back to the communities and frontline workers that support our everyday lives.

People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.

A diverse team that celebrates unique perspectives and experiences that add richness to our culture.

Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves.

Ready to join the team? Here’s what’s next.

Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting us at www.axonify.com/careers

We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team. 

We want to remove barriers that may limit you from joining Axonify. Email us at accessibility@axonify.com to let us know how we can provide you with reasonable accommodations through our candidate journey.