Program Manager

🎈🏠 Demand Growth Operations Program Manager

At Belong, we're on a mission to redefine the long-term rental home experience by combining innovative technology, first-class customer service, and hardcore operations and logistics to deliver physical and financial services never seen before in the industry. As a fast-growing Series C tech startup, we are dedicated to creating a rental experience that makes residents and homeowners feel valued and empowered. We believe in challenging traditional property management models and are committed to maximizing operational efficiency and delivering exceptional results.

Position Overview:  The Demand Growth Squad plays a critical role in the company, serving as the intersection between supply and demand. This team is composed of five sub-teams: Pricing, Potential Resident, Leasing Advisor, Move-Ins, and Tours. As the main point of contact for prospective residents, the team expertly fields calls, answers inquiries, schedules and hosts tours, and provides clear information about our homes and qualification criteria throughout the entire leasing journey until move in. Additionally, the team maintains strong relationships with homeowners during the Active Listing period, offering proactive updates through routine reviews and timely reminders.

As a proactive and collaborative problem solver with a passion for strategic decision-making, you are ready to step into a pivotal leadership role as the Operations Manager of the Demand Growth Squad. In this role, you will oversee a globally distributed team, drive key performance metrics, and lead product and process improvements. Your structured approach will ensure the best experience for both homeowners and residents, optimizing operational efficiency and achieving our primary goal—getting homes leased, or as we call it, "loved."

Responsibilities: 

Team Management: Oversee and train a multi-location team, ensuring they have the right processes in place and effectively complete their work. Set clear performance expectations, provide regular feedback, and foster a collaborative and high-performing team culture.

Operational Efficiency: Meticulous attention to detail plays a crucial role in strategically identifying and implementing improvements to streamline workflows and enhance efficiency throughout the leasing process.

Data-Driven Opportunities: Utilize data to uncover opportunities for process improvements and operational enhancements. Monitor key performance metrics to spot trends and drive informed decision-making.

Zero to One: Collaborate cross-functionally on innovative Zero to One projects to enhance service delivery and achieve growth targets.

Product Mindset: Work closely with the product team, providing insights on the homeowner experience to enhance the app and optimize automated communications.

Qualifications:

- Reside in Miami, or open to relocation to Miami 

- At least 3 years of experience in Operations at a high-growth start-up.

- Structured, problem-oriented, and able to thrive in ambiguity.

- Strong critical thinking, analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

Nice to have: Bachelor’s degree from a top-tier US university , Fluency in Spanish and Experience managing people and building processes from the ground up.

Join us at Belong and be part of a team that is revolutionizing the real estate industry. If you are passionate about delivering exceptional results and have the skills and experience we are looking for, we want to hear from you!