Client Success Manager, Growth

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Reporting to the Manager, Client Success, the Client Success Manager plays a critical role in achieving client success goals by managing and expanding relationships with some of Blackline Safety's largest customers and distribution partners, ensuring they derive maximum value from our innovative safety solutions. Key priorities include driving growth and expansion within client portfolios, executing $1M+ deals, and building strategic, long-term relationships.

Key Responsibilities: 

• Identify and execute growth opportunities within accounts, collaborating with sales management to achieve expansion targets. 

• Establish and maintain professional relationships with key stakeholders in assigned accounts, ensuring long-term satisfaction and growth. 

• Prepare and deliver tailored business reviews (annual, quarterly, etc.), demonstrating a deep understanding of client needs and account dynamics. 

• Leverage project management principles to develop and execute comprehensive customer account plans. 

• Collaborate across teams and with distribution partners to address customer needs and ensure seamless delivery of Blackline Safety solutions. 

• Proactively address and resolve customer concerns, mobilizing internal resources to improve customer satisfaction and product offerings. 

• Continuously communicate the value and benefits of Blackline’s product portfolio to customers. 

• Provide strategic feedback to the product management team on trends impacting customer needs and growth opportunities. 

• Enhance processes for efficiency and effectiveness while contributing to the team’s overall success. 

• Represent Blackline Safety as a trusted advisor to clients, helping them maximize the value of their safety investments. 

• Additional duties as assigned. 

Skills/Qualifications/Education:

• Proven experience in business development or account management with a track record of closing $1M+ deals.
• Previous experience in high-performance sports or team environments, demonstrating collaboration and goal-oriented mindset.
• Strong project management and organizational skills.
• Exceptional public speaking and presentation abilities, with demonstrated success in engaging diverse audiences.
• Proficient in MS Office (Teams, Excel, PowerPoint) and experienced with ERP and CRM applications.
• Clear and effective communication skills, both written and verbal.
• Analytical mindset with the ability to extract and present actionable insights from data.
• Experience in industries related to gas detection, safety, or similar fields is strongly desired.
• Availability to travel up to 15%.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.