Billing Specialist

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Act, and Care. We know that the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process.

What You Will Do

• Gain a deep understanding of the sales process from contract inception to billing & collection.
• Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service.
• Oversees daily operations such as upgrades, cancellations, payments and refunds on the billing platform. 
• Research and resolve payment variances by partnering with the customer and account managers.
• Look for process improvement and opportunities to automate tasks to streamline 
• Manage the billing cases in Salesforce
•  Open new accounts as well as make updates to existing accounts
•  Move seamlessly through various billing systems as well as the Salesforce  CRM for all account information and invoicing
•  Collaborate with parallel teams to provide support and solve issues
• Assist in various team projects, ad hoc projects and relevant audits 
• Working cross functionally with our sales and customer success teams

What You Need to Succeed

• 1‐3 years’ experience working in billing or accounts receivables
• Analytical, detail‐oriented, and strong organizational skills a must
• Ability to pivot and multi-task when needed
• Excellent communication skills. Must be able to provide and receive feedback
• Positive attitude and desire to work in a space that impacts Non-profit organizations

Nice to Have But Not Required

• Experience with: Ordway, Zuora and Salesforce 

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $37,000 - $55,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.