Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
Location: UK (London)
Hybrid role - Office visit up to 2x a week in London
Role Purpose:
As Customer Support Manager, you will lead the next phase of our customer support operation across the UK and Europe. You will be hands-on, overseeing day-to-day support activities, driving efficiency projects, and implementing cost-effective solutions to scale a high-quality operation. Reporting to the Director of Support, you’ll collaborate with key stakeholders—such as Compliance, Finance, Product Support, Risk and Fraud, and Account Management teams—to ensure smooth workflows and continuously enhance the customer experience.
This role provides a unique opportunity to set up and optimize new processes while building an engaged, high-performing team. You will drive initiatives to introduce self-service tools, optimize service channel configurations, and refine telephone/IVR services—all while creating a culture of accountability, continuous improvement, and excellent customer care.
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Boku¹s vision is to make the mobile number the world¹s most convenient and accessible way to pay
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